• Resolved joanlaura404

    (@joanlaura404)


    Just noticed today that ads with an expiration time are showing one time in the dashboard and another time when in the ad edit screen. Our wordpress is set America/Chicago time and we usually set our ads to expire at a specific time, usually midnight.

    Some ads are showing correctly as 11:59pm in the dashboard, but when we go in to edit the ad the expiration time changes to 04:59.

    Some ads being saved as 23:59, but when we go back to the dashboard the expiration time shows 6:69pm.

    Screenshots here

    Plugins Versions:

    Advanced Ads – 2.0.4

    Advanced Ads Pro – 3.0.2

    Advanced Ads Slider – 2.0.0

    Advanced Ads Tracking – 3.0.2

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi joanlaura404

    Thanks for reaching out.

    Does the behavior persist after saving the ad again with the correct expiry date?

    Best regards,
    Henning

    Thread Starter joanlaura404

    (@joanlaura404)

    In the two ad examples I gave, for Lily’s ad the dashboard shows the right time expiration in the dashboard of 11:59pm, if I go to edit the ad it shows the wrong time of 04:59. So if I change it to 23:59, save it and go back to the dashboard, it then shows 06:59pm. All screens says America/Chicago time. For the Roofing ad, it already shows the correct time in the ad, if I just resave it the wrong time still shows in the dashboard at 6:59pm.

    So we’re in a situation where the dashboard is telling us one expiration but the ad is showing another and we’re not sure when the ads will actually expire, and we certainly don’t want them to expire sooner than the customer has paid for.

    We have another site that has the same plugins installed that is having the same issues. I also checked a 3rd site that only uses Advanced Ads (no pro) 2.0.4 and no additional addons and I’m seeing the issue there too. I tried the same test on this site, set an ad to expire at 23:59 and checked dashboard to see it shows expiration ad 6:59pm (also America/Chicago time).

    Thank you for the update.

    I was able to reproduce the issue and a fix is already on the way. The time on your ad settings is the correct one.

    Will keep you posted about the release.

    Best regards,
    Henning

    double post, sorry.

    Having the same issues although not exatly the same but the plugin is not showing exprired ads. See the attached screenshot.

    Hi Ben

    Can you please open a new topic about this?

    Best regards,
    Henning

    Hi there

    the issue was addressed with the release of Advanced Ads 2.0.8

    Please update to this version and let me know if you have any more questions.

    Best regards,
    Henning

Viewing 7 replies - 1 through 7 (of 7 total)

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