I couldn’t get the contact form on your website to submit, is there another way to send you details please?
HI @pixelshrink,
Greetings from Webtoffee!
The error you received typically indicates that the payment session or Stripe token linked to the order has expired before the payment was completed. When this happens, Stripe is unable to process the payment, and the plugin attempts to “recall” or refresh it, but if the session is too old, the order times out and the error appears.
This situation usually occurs if:
• There’s a delay between starting checkout and completing payment (for example, if the customer remains idle on the checkout page for a long time).
• Or if there is a session-related or caching conflict affecting the payment processing.
We’ll review the logs if you share them privately using this link. Perform a hard refresh (shift + command + R) on the page if you cannot access the link. Meanwhile, if possible, could you also share the system status report (from WooCommerce> Status> Get System Report) and any recent Stripe webhook logs for the failed orders?
This will help us pinpoint whether it’s a session expiry, server caching, or another factor causing the problem.
Thanks, I’ve submitted the form, please let me know if you’ve received anything as it didn’t give a success message.
Caching is disabled at the moment so it shouldn’t be the issue.
Hi @pixelshrink,
Apologies for the delay in our response. We weren’t able to locate the logs from your end—it’s possible the link didn’t come through properly. When you have a moment, could you please resend the logs so we can take a closer look and assist you further?
Hi @pixelshrink,
We have received the logs and identified the issue. We included the fix in our latest plugin update. Please update the plugin and see how it works. After updating, disconnect and reconnect the plugin.
