Export CSV – First two columns Blank

  • Resolved techeb24

    (@techeb24)


    5 years, 4 months ago

    Hi

    The export CSV file has no data in the first two columns user_login and user_email, which doesn’t seem right.

    The source_user_id initially exported as in date format so I unchecked the box on the export settings page which seems to have fixed that particular issue as a simple numeric string is now showing in that field.

    Have I missed some other settings? Shouldn’t there be data in the first two columns?

    Thanks for your help.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Javier Carazo

    (@carazo)

    5 years, 4 months ago

    @techeb24,

    This is really strange. This is the first time I see this problem.

    How are you opening this file? Have you tried to open it with LibreOffice?

    Thread Starter techeb24

    (@techeb24)

    5 years, 4 months ago

    Yes. I downloaded Libre Office and the columns are empty when I view the files in that program.

    I have taken two date restricted export samples. One from when the website was set up in 2016 and one from the most recent 6 weeks, in case there was something odd about the original set up (I wasn’t involved at the time so don’t know the history), but both are the same with the empty columns.

    Plugin Author Javier Carazo

    (@carazo)

    5 years, 4 months ago

    Are you using the latest version of the plugin?

    Thread Starter techeb24

    (@techeb24)

    5 years, 4 months ago

    Version 1.17.1.4

    Thread Starter techeb24

    (@techeb24)

    5 years, 4 months ago

    Sorry we couldn’t make this work. We’ve found another way. Thanks for responding so promptly.

    Plugin Author Javier Carazo

    (@carazo)

    5 years, 4 months ago

    @techeb24,

    Nice you solve it, but I would like to see what’s happening in your site.

    This is so strange that I would like to know to solve if there is something we can fix.

    Thread Starter techeb24

    (@techeb24)

    5 years, 4 months ago

    Of course – what do you need?

    Plugin Author Javier Carazo

    (@carazo)

    5 years, 4 months ago

    If you are doing something strange? Have you tried to export only with this plugin activated?

    Thread Starter techeb24

    (@techeb24)

    5 years, 4 months ago

    No – as it is a very active site serving a global audience which makes it very difficult to start deactivating functionality. At the moment I don’t have time to play with this for you as I have a short project deadline to meet. Do you have any known plugin conflicts?

    Plugin Author Javier Carazo

    (@carazo)

    5 years, 4 months ago

    I have just included some checks in latest version to avoid this problem.

    Could you check if all is ok now?

    Update to the latest version.

    Thread Starter techeb24

    (@techeb24)

    5 years, 4 months ago

    Yes I will and I’ll report back to you. Thank you.

    Thread Starter techeb24

    (@techeb24)

    5 years, 4 months ago

    Hi again – yes that has fixed the problem!

    Plugin Author Javier Carazo

    (@carazo)

    5 years, 4 months ago

    Great 🙂

    Hope you like this support.

Viewing 13 replies - 1 through 13 (of 13 total)

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