Export CSV only contains headers

  • Resolved brigittepica2

    (@brigittepica2)


    1 year, 3 months ago

    Hello support,

    When I download my submissions, I get a CSV file that only contains the headers, but no data from the completed forms itself. Cleared cache, checked all PHP settings, all plugins, theme and WordPress are updated. Two weeks ago it was working fine, but today I get only empty files.

    What could cause this?

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  • Thread Starter brigittepica2

    (@brigittepica2)

    1 year, 3 months ago

    Today I tried again and the download was as it should be, with all information in it. I did not update anything in de backend or whatsoever.

    Could it be that there is a maximum that you can download? So only once a day?

    Faisal Ahammad

    (@faisalahammad)

    1 year, 3 months ago

    Hi @brigittepica2

    Sorry for the delay. I’m glad to hear it worked the next day. Are you still experiencing the same issue? We have no limitations on submission downloading or exporting.

    If you encounter the same or a new issue, please don’t hesitate to open a support ticket via our website. This will allow us to review your system reports and exported forms, helping us identify and resolve the issue more easily.

    Regards
    Faisal

Viewing 2 replies - 1 through 2 (of 2 total)

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