Export Custom Fields not working

  • Resolved kjlepta21

    (@kjlepta21)


    4 years, 8 months ago

    We recently updated the GiveWP plug in and can no longer see the custom fields when selecting our donation form to export. When I select Generate CSV, only the standard fields are shown after I select my form from the dropdown.

    Still, I cannot even export that. I choose to download the CSV and it just refreshes the page.

    I am on WP version 5.4.2 and says I am up to date (which clearly isn’t correct given there is 5.8).

    Is there anything you can help me troubleshoot to get this fixed? Our school’s walk a thon is almost over and I need this data in order to award prizes to the kids.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    4 years, 8 months ago

    Hi @kjlepta21,

    The export tool does not work in older versions of WordPress. Make sure you are all up to date and try again.

    If the problem persists, check if there are any errors in the browser console when you visit the Export page in the backend.

    This article explains how to open the browser console on different browsers: https://balsamiq.com/support/faqs/browserconsole/

    Plugin Support Matheus Martins

    (@matheusfd)

    4 years, 8 months ago

    Hey @kjlepta21,

    Do you still need assistance here? I’ll close this ticket for now but if you still need assistance with it, please reopen it and we’ll happily assist you.

    If you have other issues, you can open a new ticket and we’ll help you there too.

    Thanks for using GiveWP! Have a great day.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Export Custom Fields not working’ is closed to new replies.