‘Export Layout’ doesn´t work correctly

  • Resolved Joan Morci

    (@joanmor)


    8 years, 7 months ago

    Hi guys!

    The option: ‘Layouts > Export > Download Layout’, doesn´t work correctly.

    I know that option (JSON), because I´m teaching a course for Udemy: ‘How to design a website wisely’. And I’m using your official page builder (+ SiteOrigin Widgets Bundle), and unofficial add-ons + compatible plugin recommended by Greg on the blog.

    But already in a class (course) talk about this option and I had to say that it worked badly.

    Sometimes, it would download JSON file if there were few rows (5 rows) and sometimes if there were more rows (6 or 7) it would not download it. But really the bug is worse, because today I check it again and I have seen that it depends on the WordPress theme.

    – In the Oxygen theme, from AlienWP, it allows me to download the JSON file but only if I have few rows (in particular I checked it with 2), however it does not allow me to download it with more rows (for example with 6).

    – In the Primer theme, of GoDaddy, it does not allow me to download the JSON file regardless of the number of rows it has, it doesn´t allow.

    If you can review it… and I can inform my Udemy students of your new achievements…

    Greetings!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor alexgso

    (@alexgso)

    8 years, 7 months ago

    Hi Joan,

    I’m very sorry to hear about the issues you’re having with exporting layouts. In the past when we’ve had users report this kind of issue it was as a result of the server closing the connection – be it due to something like mod_security incorrectly flagging the result or the length of the result is too large (the latter being less likely).

    Can you please try exporting the layout again and when it fails, can you please send me a copy of your browser’s console? Please refer to this guide on how to access your browser console. The console should contain an error code that should give us a better idea why this is happening.

    Thread Starter Joan Morci

    (@joanmor)

    8 years, 7 months ago

    Hi @alexgso!

    I have already checked it, I don´t know if the capture I sent you is what you are looking for…?

    Plugin Contributor alexgso

    (@alexgso)

    8 years, 7 months ago

    Hi Joan,

    Thanks. A 503 error rules out the server closing connection but it does suggest there’s a possible plugin conflict occurring.

    Would you mind running a quick plugin conflict test?

    You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue. You’ll need to clear all your caches after disabling your plugins. So just to confirm, double check if the issue is coming up while all other plugins are disabled.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue. Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    You could also try temporarily switching to a default WordPress theme like Twenty Sixteen. Default WordPress themes are generally very light weight which lowers the chance that they’ll conflict with plugins, so they’re a good way to test if your original theme is the source of the issue.

    Thread Starter Joan Morci

    (@joanmor)

    8 years, 7 months ago

    Hi alexgso!

    I checked all the plugins and the one that gives problems is ‘Wordfence Security‘. In fact, when I deactivated it, I was able to download numerous rows of my Home in localhost. No problem to download Layout.

    This plugin is the one I like most at the security level (and I have recommended Udemy’s students), but I don´t know which option I have activated that prevents downloading Layout. Could you investigate what option is causing that problem?

    I would like to continue with ‘Wordfence Security’ because it does a great job keeping me informed of many alerts and updates plugins, theme and WP system. Besides that it can be updated automatically.

    Greetings and thanks for the suggestions!
    Pd: When I know which ‘Wordfence Security’ option is causing that problem, I will update course class in Udemy.

    Plugin Contributor alexgso

    (@alexgso)

    8 years, 7 months ago

    Hi Joan,

    Please open up a tab and prepare to export the page builder layout – don’t get “blocked” just yet. Open up another tab and navigate to WP Admin > WordFence > Live Traff, and filter by blocked traffic. Please try exporting the layout and when you get blocked, go back to the Wordfence tab and press the whitelist param from Firewall button.

    https://i.imgur.com/q5VL3P2.png

    (it won’t look exactly like that but that should give you a rough idea of what it’ll look like)

    Thread Starter Joan Morci

    (@joanmor)

    8 years, 7 months ago

    Hello alexgso!

    Great contribution! I should have come earlier to ask, instead of believing it was a SiteOrigin bug. I had been dragging this problem for a long time and giving me bad advice, but since I’ve been at Udemy I have taken my job and that of WordPress programmers more seriously.

    As soon as I can update that class, I hope before ‘Black Friday’, we all play a lot.

    Greetings and thank you very much, I thought that I would not be able to do it but it is easy when you are a good teacher too 🙂

    Thread Starter Joan Morci

    (@joanmor)

    8 years, 7 months ago

    Fixed in the video of the course Udemy 🙂

    Plugin Support Andrew Misplon

    (@misplon)

    8 years, 7 months ago

    Awesome, thanks so much 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

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