Export Options Not Working

  • Resolved mikeym25

    (@mikeym25)


    4 years, 2 months ago

    Hi,

    The events calendar export options are not working. This issue has been going on for a while now and I am not sure what is going on. I thought the most recent update would address this but it still has not.

    The ics. export option does not work, the Google Calendar option syncs but then is blank, and the iCalendar option keeps giving an error why trying to sync.

    • This topic was modified 4 years, 2 months ago by mikeym25.
Viewing 5 replies - 1 through 5 (of 5 total)
  • GeoffBel

    (@geoffbel)

    4 years, 2 months ago

    Hey @mikeym25

    Thank you for reaching out.
    Yikes! That is both not good and a bit surprising.

    Let’s find out what is going on.
    I have a couple of questions to help narrow this down.

    1. Are you using Block or Classic Editor?
    2. Are you using our Updated designs?
    3. Are you referring to the single event export or to the calendar subscription?
    4. Are you using PHP 8?

    Please include my handle (@geoffbel) in your reply so that I get a notification.

    Best,
    Geoff

    Thread Starter mikeym25

    (@mikeym25)

    4 years, 2 months ago

    @geoffbel

    Are you using Block or Classic Editor?
    >> Classic

    Are you using our Updated designs?
    >> Updated design? Not sure what you mean but I am on version 5.14.1

    Are you referring to the single event export or to the calendar subscription?
    >> Both; For single event neither the add to google or ical work. For calendar subscription neither the google, ical, or ics option works.

    Are you using PHP 8?
    >> No, 7.4

    My site: https://www.researchrockstar.com/elearningsched/

    It’s odd because a few months ago this feature worked perfectly fine. One day it just stopped.

    • This reply was modified 4 years, 2 months ago by mikeym25.
    • This reply was modified 4 years, 2 months ago by mikeym25.
    Matt Hodder

    (@matthodder)

    4 years, 2 months ago

    @geoffbel
    I am also experiencing this issue as described here: https://ww.wp.xz.cn/support/topic/subscribe-to-calendar-not-working-properly/

    GeoffBel

    (@geoffbel)

    4 years, 2 months ago

    @mikeym25

    Thank you for your answers.

    Based on what I am seeing it looks like something is blocking the subscribe functionality on your site.

    This is typically due to one of the following reasons:

    1. A security plugin or firewall is getting in the way. I am not sure if you are using those, but if you do, you might want to check the logs.
    2. A caching plugin is interfering. You might need to configure things a bit for proper functioning. Please check out the different knowledge base articles on this topic here.
    3. Last but not least, it’s possible that there is a conflict with one of your plugins or with your theme (especially if it contains customizations). On a staging site, we recommend you go through our testing for conflicts procedure. It’s a bit tedious, but it’s the fastest way to find the culprit.

    Let us know what you find,
    Geoff

    @matthodder I will get back to you in that other thread 🙂

    Plugin Support WilloftheD

    (@abzlevelup)

    4 years, 2 months ago

    Hi @mikeym25,

    Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that I will mark this as resolved.

    If that is not the case, please let me know, and I will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Best,
    Abz

Viewing 5 replies - 1 through 5 (of 5 total)

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