• Resolved gaerber

    (@gaerber)


    Hey there,

    i need to export all data of my WordPress/WooCommerce installation. So I go to Tools > Export data > Export All after some secconds of loading the result is:

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    So I tried to export the data step by step, but if I export the orders I get this error again. Does somebody have an idea how to solve it?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @gaerber!

    Thank you for reaching out.

    This issue could be due to your site’s server capacity.

    To know more about your setup and further check into this, kindly provide us your System Status; you can find it via WooCommerce → Status. Select Get system report and then Copy for support. Once you do this, paste your response here.

    Thanks!

    Thread Starter gaerber

    (@gaerber)

    Hello @judagutor

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://verameyer.de
    Site address (URL): https://verameyer.de
    WC Version: 6.8.2
    REST API Version: ✔ 6.8.2
    WC Blocks Version: ✔ 8.0.0
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: ❌ 6.0.1 - Es ist eine neuere Version von WordPress verfügbar (6.0.2)
    WP Multisite: –
    WP Memory Limit: 9 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: de_DE
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 5 GB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.74.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.9.2-MariaDB-1:10.9.2+maria~deb11-log
    Max Upload Size: 5 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
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    WC Database Prefix: wp_
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    ### Post Type Counts ###
    
    attachment: 6997
    custom_css: 3
    customize_changeset: 20
    gift_card: 5
    jetpack_migration: 2
    konte_size_guide: 13
    mc4wp-form: 1
    ml-slide: 4
    ml-slider: 2
    nav_menu_item: 71
    oembed_cache: 16
    page: 22
    post: 6
    postman_sent_mail: 250
    product: 510
    product_variation: 7528
    revision: 85
    rp_shop_giftcard: 1
    schema: 2
    shop_coupon: 107
    shop_order: 46728
    shop_order_refund: 4393
    sidebar: 1
    testimonial: 4
    wpgv_voucher_product: 3
    yith-wcgpf-feed: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (27) ###
    
    Borlabs Cookie - Cookie Opt-in: von Borlabs GmbH – 2.2.54
    DHL Shipping Germany for WooCommerce: von DHL – 2.9.3
    Export customers list csv for WooCommerce: von PI Websolution – 2.0.61
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    Google Tag Manager for WordPress: von Thomas Geiger – 1.5
    WPBakery Page Builder: von Michael M - WPBakery.com – 6.7.0
    Klarna Order Management for WooCommerce: von klarna
    krokedil – 1.6.10
    
    Klarna Payments for WooCommerce: von krokedil
    klarna
    automattic – 2.11.4
    
    Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: von Sendinblue – 3.1.47
    Savoy Theme - Content Elements: von NordicMade – 1.5.1
    Savoy Theme - Settings Panel: von NordicMade – 1.0.9
    Smarketer FAST: von Smarketer GmbH – 2.0
    CTX Feed: von WebAppick – 4.5.1
    PayPal PLUS für WooCommerce: von Inpsyde GmbH – 2.2.1
    WooCommerce Amazon Pay: von WooCommerce – 2.2.4
    WooCommerce PayPal Checkout Gateway: von WooCommerce – 2.1.3
    WooCommerce Stripe-Gateway: von WooCommerce – 6.6.0
    Germanized für WooCommerce: von vendidero – 3.10.3
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    WooCommerce PayPal Payments: von WooCommerce – 1.9.2 (Update auf Version 1.9.3 ist verfügbar)
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    WooCommerce: von Automattic – 6.8.2
    WP Fastest Cache: von Emre Vona – 1.0.4
    WP Maximum Execution Time Exceeded: von Johnnie J. O'Dell Jr. – 1.0.3
    WP Product Feed Manager: von Michel Jongbloed – 1.43.0
    WP-ServerInfo: von Lester 'GaMerZ' Chan – 1.66
    
    ### Inactive Plugins (4) ###
    
    Duplicator Pro: von Snap Creek – 4.5.5
    Import and export users and customers: von codection – 1.20.2
    PixelYourSite PRO: von PixelYourSite – 8.6.9
    Woo Product Category Discount Pro: von WooExtend – 4.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured-en)
    featured (featured)
    outofstock (outofstock)
    outofstock (outofstock-en)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5-en)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
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    Warenkorb: #8 - /warenkorb/
    Kasse: #9 - /kasse/
    Mein Konto: #10 - /mein-konto/
    Allgemeine Geschäftsbedingungen: #337 - /agb/
    
    ### Theme ###
    
    Name: Savoy
    Version: 2.6.1
    Author URL: http://www.nordicmade.com
    Child Theme: ❌ – Wenn du WooCommerce mit einem Theme
    das du nicht selbst entwickelt hast
    an eigene Bedürfnisse anpasst
    dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
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    savoy/woocommerce/cart/cart-item-data.php
    savoy/woocommerce/cart/cart-shipping.php
    savoy/woocommerce/cart/cart-totals.php
    savoy/woocommerce/cart/cart.php
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    savoy/woocommerce/cart/proceed-to-checkout-button.php
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    savoy/woocommerce/checkout/form-login.php
    savoy/woocommerce/checkout/form-pay.php
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    savoy/woocommerce/checkout/payment-method.php
    savoy/woocommerce/checkout/payment.php
    savoy/woocommerce/checkout/review-order.php
    savoy/woocommerce/checkout/terms.php
    savoy/woocommerce/checkout/thankyou.php
    savoy/woocommerce/content-product.php
    savoy/woocommerce/content-single-product.php
    savoy/woocommerce/content-widget-price-filter.php
    savoy/woocommerce/content-widget-product.php
    savoy/woocommerce/content-widget-reviews.php
    savoy/woocommerce/global/breadcrumb.php
    savoy/woocommerce/global/form-login.php
    savoy/woocommerce/global/quantity-input.php
    savoy/woocommerce/global/sidebar.php
    savoy/woocommerce/global/wrapper-end.php
    savoy/woocommerce/global/wrapper-start.php
    savoy/woocommerce/loop/add-to-cart.php
    savoy/woocommerce/loop/loop-end.php
    savoy/woocommerce/loop/loop-start.php
    savoy/woocommerce/loop/no-products-found.php
    savoy/woocommerce/loop/pagination.php
    savoy/woocommerce/loop/price.php
    savoy/woocommerce/loop/rating.php
    savoy/woocommerce/loop/sale-flash.php
    savoy/woocommerce/myaccount/dashboard.php
    savoy/woocommerce/myaccount/downloads.php
    savoy/woocommerce/myaccount/form-add-payment-method.php
    savoy/woocommerce/myaccount/form-edit-account.php
    savoy/woocommerce/myaccount/form-edit-address.php
    savoy/woocommerce/myaccount/form-login.php
    savoy/woocommerce/myaccount/form-lost-password.php
    savoy/woocommerce/myaccount/form-reset-password.php
    savoy/woocommerce/myaccount/lost-password-confirmation.php
    savoy/woocommerce/myaccount/my-account.php
    savoy/woocommerce/myaccount/my-address.php
    savoy/woocommerce/myaccount/navigation.php
    savoy/woocommerce/myaccount/orders.php
    savoy/woocommerce/myaccount/payment-methods.php
    savoy/woocommerce/myaccount/view-order.php
    savoy/woocommerce/notices/error.php
    savoy/woocommerce/notices/notice.php
    savoy/woocommerce/notices/success.php
    savoy/woocommerce/order/form-tracking.php
    savoy/woocommerce/order/order-again.php
    savoy/woocommerce/order/order-details-customer.php
    savoy/woocommerce/order/order-details-item.php
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    savoy/woocommerce/order/tracking.php
    savoy/woocommerce/product-searchform.php
    savoy/woocommerce/single-product/add-to-cart/external.php
    savoy/woocommerce/single-product/add-to-cart/grouped.php
    savoy/woocommerce/single-product/add-to-cart/simple.php
    savoy/woocommerce/single-product/add-to-cart/variable.php
    savoy/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    savoy/woocommerce/single-product/add-to-cart/variation.php
    savoy/woocommerce/single-product/meta.php
    savoy/woocommerce/single-product/photoswipe.php
    savoy/woocommerce/single-product/price.php
    savoy/woocommerce/single-product/product-attributes.php
    savoy/woocommerce/single-product/product-image.php
    savoy/woocommerce/single-product/product-thumbnails.php
    savoy/woocommerce/single-product/rating.php Version - ist veraltet. Die Hauptversion ist 3.6.0
    savoy/woocommerce/single-product/related.php
    savoy/woocommerce/single-product/review-meta.php
    savoy/woocommerce/single-product/review-rating.php
    savoy/woocommerce/single-product/review.php
    savoy/woocommerce/single-product/sale-flash.php
    savoy/woocommerce/single-product/share.php
    savoy/woocommerce/single-product/short-description.php
    savoy/woocommerce/single-product/stock.php
    savoy/woocommerce/single-product/tabs/additional-information.php
    savoy/woocommerce/single-product/tabs/description.php
    savoy/woocommerce/single-product/tabs/tabs.php
    savoy/woocommerce/single-product/title.php
    savoy/woocommerce/single-product/up-sells.php
    savoy/woocommerce/single-product-reviews.php
    savoy/woocommerce/single-product.php
    savoy/woocommerce/taxonomy-product-cat.php
    savoy/woocommerce/taxonomy-product-tag.php
    savoy/woocommerce/content-product_cat.php
    
    Outdated Templates: ❌
    					
    					
    						Erfahre
    wie du aktualisieren kannst
    
    ### Gift Cards ###
    
    Database Version: 1.12.2
    Loopback Test: ✔
    Task Queueing Test: ✔
    
    ### Klarna Payments Request Log ###
    
    2022-09-12 08:26:50: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-12 08:26:38: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-12 08:26:20: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 15:53:10: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 15:52:13: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 15:51:29: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 15:51:24: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 15:51:19: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 15:51:03: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 09:41:16: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 09:41:13: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 09:40:29: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 09:39:57: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 09:39:49: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-09-11 09:39:42: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    ### Klarna Countries ###
    
    Production Countries: AT DE
    Test Countries: No countries selected
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: DE
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: ✔
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ✔
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-09-13 09:01:40 +02:00
    Options: ✔
    Notes: 102
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Abgeschlossen: 10.908
    Oldest: 2022-08-26 19:37:07 +0200
    Newest: 2022-09-12 18:36:13 +0200
    
    Fehlgeschlagen: 330.681
    Oldest: 2019-09-04 18:12:05 +0200
    Newest: 2022-09-12 18:30:08 +0200
    
    Ausstehend: 10
    Oldest: 2022-09-12 19:36:13 +0200
    Newest: 2022-09-19 15:12:06 +0200
    
    ### Status report information ###
    
    Generated at: 2022-09-12 18:38:44 +02:00
    
    • This reply was modified 3 years, 9 months ago by gaerber.
    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hello!

    Thanks for sharing that System Status Report!

    I believe this issue is coming from your server, as is not able to manage all the content that is going to be exported.

    I would try to change the PHP Time Limit: 60 and provide a higher limit, maybe 600.

    Thread Starter gaerber

    (@gaerber)

    Hello Chris,
    after spending many hours I found the place which set the limit to 60, after setting this to a higher limit the export worked as expected.
    Thank you

    That’s great, @gaerber! We are glad things are now working as expected and we were able to help 🙂

    I’m marking this thread as resolved, then.

    If you have a moment, we would love it if you could leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Export Orders results in error 503’ is closed to new replies.