Export site issue

  • Resolved richardhcarsons

    (@richardhcarsons)


    9 years, 1 month ago

    Hello developer,

    Not working, when we start generating file, just spinning two circles, i have around 800 posts, i put my pc idle from last 24 hours, still its spinning, file not generating. Is there any bug or issue in current version? any solution? i already tried ver 1.8, still same issue.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Leon Stafford

    (@leonstafford)

    9 years, 1 month ago

    Hi Richard,

    Thanks for using the plugin, sorry to hear it’s not working right.

    This type of issue pops up from time to time, where something breaks on the server and the progress indicator keeps going because it has lost contact with the server after the error.

    There is one technique we can try here – can you try switching to the TwentySeventeen theme and re-running the export? If that works, it will help us to know if it is something related to the theme in use.

    What can be more likely on large sites, such as yours, is that the server’s settings for maximum memory usage or maximum process time have been exhausted.

    Please let me know the results of switching the theme. If it is not that, then I can try to help debug your server error logs. Don’t worry if that’s something you haven’t done before, we can walk through the process together.

    Cheers,

    Leon

    Plugin Author Leon Stafford

    (@leonstafford)

    9 years, 1 month ago

    Hi Richard,

    Assuming this was resolved?

    Please let me know if any issues persist.

    Cheers,

    Leon

Viewing 2 replies - 1 through 2 (of 2 total)

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