Export Stuck on `Creating temp folder`

  • Resolved dillonco

    (@dillonco)


    3 years, 9 months ago

    When I try to export anything (full site, database only, etc) I get to 5% and it just stays there until it times out. Looking at the debug logs from the prime mover _migration.log, I see this over and over again:

    2022-09-02 05:40:53 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: Tracker count: 226
2022-09-02 05:40:53 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: Tracker progress non-cached request
2022-09-02 05:40:53 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: getSiteOption(20f04cfbbe2fd079c17ad65eee6877af5132281171357729e28fd43898bd5329) = Creating temp folder
2022-09-02 05:40:53 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: Getting latest progress: Creating temp folder with process id: 20f04cfbbe2fd079c17ad65eee6877af5132281171357729e28fd43898bd5329
2022-09-02 05:41:01 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverValidationHandlers::validateInputParameters method: common_progress_processor: Validation success
2022-09-02 05:41:01 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: Tracker count: 227
2022-09-02 05:41:01 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: Tracker progress non-cached request
2022-09-02 05:41:01 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: getSiteOption(20f04cfbbe2fd079c17ad65eee6877af5132281171357729e28fd43898bd5329) = Creating temp folder
2022-09-02 05:41:01 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: Getting latest progress: Creating temp folder with process id: 20f04cfbbe2fd079c17ad65eee6877af5132281171357729e28fd43898bd5329
2022-09-02 05:41:08 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverValidationHandlers::validateInputParameters method: common_progress_processor: Validation success
2022-09-02 05:41:08 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: Tracker count: 228
2022-09-02 05:41:08 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: Tracker progress non-cached request
2022-09-02 05:41:08 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: getSiteOption(20f04cfbbe2fd079c17ad65eee6877af5132281171357729e28fd43898bd5329) = Creating temp folder
2022-09-02 05:41:08 => Logged export event for blog ID 5 from Codexonics\PrimeMoverFramework\classes\PrimeMoverProgressHandlers::commonProgressProcessor method: Getting latest progress: Creating temp folder with process id: 20f04cfbbe2fd079c17ad65eee6877af5132281171357729e28fd43898bd5329

    Is it stuck creating a temp folder? Where would that folder be so I can check for permission issues?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Codexonics

    (@codexonics)

    3 years, 9 months ago

    Hi Dillonco,

    Thank you for using Prime Mover! The plugin is designed to auto-check permission issues so it will auto-deactivate if it detects any requisite problems like this.

    This does not look like a permission issue but it’s stuck on the creating temp folder. This folder is found in wp-content/uploads/prime-mover-export-files/5/ (if you are exporting blog ID: 5) and is used for temporarily copying files in preparation for archiving. This is step 1 of the export process.

    I think that this has something to do with authorization, CORS, JS-conflict issues or some third party plugin issues. It is because it is stuck on the first process and unable to proceed.

    Can you please try this export stuck troubleshooting guide? This should help pinpoint the cause of these issues so the export could proceed.

    If it still does not work – we need to get detailed debugging data so we can troubleshoot this issue in our end. In this case – please provide to us all required logs and send the link to download it in our contact page.

    We will check your site information log, debug logs and migration logs in detail to see what could be wrong during the export process. Please give us time to check on this as our support timezone is GMT + 8.

    Thank you again!

    Cheers,
    Emerson

    Thread Starter dillonco

    (@dillonco)

    3 years, 9 months ago

    Thank you for your help, you were right, it was not a permissions issue but a theme issue.

    I followed your instructions in the export stuck troubleshooting guide and during the process of enabling wordpress debug log file, I saw the error with my theme. It was a simple fix of removing the themes broken code and now the export works!

    I’ve reported it to my theme developer too.

Viewing 2 replies - 1 through 2 (of 2 total)

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