Have tired to Contact Supsystic via their channels but no responses, no support, nothing.
I want a refund!
Hello, @stezter
Thank you for contacting us regarding your issue!
This thread only applies to the Free version of the plugin.
Please contact us through our
internal support we have personal offer for you.
Best regards,
Ole
What “Internal Support” ?
Contact Us is all you have in your website. No mechanism to see open tickets or communicate is a support thread.
What instructions can you provide so that I can get support ?
Yes, just write to us again on the site. You can provide link to this thread.
We can immediately note that the plugin only works with MySQL – not with MS SQL.
The lack of any ticket tracking on your site is very poor.
I will fill in you Contact Form again (with reference to this ticket) and request a refund. Your website over-states the capability of your plugin specifically with reference to external databases …
“The plugin works on any engine supported by WordPress: MySQL or any other one.”
Clearly this is a false statement and I was forced to purchase the PRO version in order to test functionality that it’s clearly not capable of.
