• I didn’t like providing credit card details to download a free plugin but, trusting AIESEO, I did it unfortauntely.

    The plugin was easy to install and get going. And yes there are fewer broken/redirected links on the site now.

    When I set it to check links, there is a pop up window asking ‘do you really want to do this? It can’t be undone’. My response would be – Yes I want to check links and why would anyone want to undo a check??? The question should actually be ‘if you do this, we will charge your credit card. Do you want to do that?’ I found that misleading but accepted it and decided to make good use of the paid searches for a month and then cacncel.

    Cancelling a subscription to monthly higher rates of checking was easy enough to do, a couple of days before they were due to charge me again. But as soon as we hit that due date, the plugin doesn’t work as ‘your account is not connected – go to settings’. That message is on top of most backend pages. I went to settings where it says ‘your account is connected’ – not only contradictory, but makes it impossible to reconnect!

    But the most annoying feature of this plugin is the false positives (likes 70 odd). So many ‘broken links’ work perfectly which is a complete waste of time to test and discover that. At least the ‘ignore’ button reduced me having to search those ones again and again.

    The ability to change the URL of a broken link on the list of broken links is a great time saver and is simple – when it works. SO many times I changed a URL to find it is just the same on the dashboard and on the page anyway.

    So much wasted time on this plugin – the benefit of the links corrected isn’t enough to warrant the time spent so this plugin is gone.

Viewing 1 replies (of 1 total)
  • Plugin Support Steve M

    (@wpsmort)

    Hi @tashword,

    Thanks for leaving us a review for ​Broken Link Checker.

    I completely understand how frustrating it’s been to have all of these issues. This isn’t the experience we want our customers to have with Broken Link Checker, and it’s important to us that we hear from you so that our Support team can look into this.

    To address your concerns, ​Broken Link Checker does require credit card details to sign up for an account because the free account is restricted to 250 links scanned per month. If BLC scans more than 250 links in a month, then you’re automatically upgraded to the relevant paid plan to avoid interruption, and so that BLC can continue scanning all the links on your site. This isn’t intended to mislead; rather, it allows users to use BLC without any interruption.

    The notice you mentioned is indeed something we need to look into, especially given that it’s preventing you from continuing to use BLC. We’ll look into this and fix it.

    I’m glad to hear you found some aspects, like link correction, helpful even though they didn’t consistently meet your expectations.

    The false positives and issues with fixing links that you’ve encountered are something we definitely want to investigate, as that shouldn’t happen. Would you please reach out to our Support team through the Contact page on our website. They’ll be happy to investigate to see why that happened so that we can fix it.

    Thanks again for your candid review, and we hope to have the chance to turn your experience around.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this review.