facebook browser problems

  • Resolved Edward

    (@edwardinstinct)


    8 years, 2 months ago

    We’ve run into a problem using PayPal today. If we use the powered by Braintree method.

    This ONLY happens if you visit the site via the facebook mobile app.

    When getting to checkout an incorrect PayPal button is displayed and the Braintree PayPal button isn’t displayed at all. This happens for all devices visiting while using the facebook mobile application.

    See this screenshot https://www.dropbox.com/s/5514m9ovs2x9mki/IMG_3145.PNG?dl=0

    The Place Order button should not be there and bellow that that in the Paypal section there should be a button that never loads.

Viewing 1 replies (of 1 total)
  • Mike W

    (@nixiack8)

    8 years, 2 months ago

    Hi Edward,

    We went looking through this, and found little information. What we did find is a person reporting there was an email sent out to Braintree subscribers a while back stating they will be deprecating support of PayPal via WebView in mobile apps.

    They mention in the link that reaching out to Braintree they verified starting from February 28th people will not be able to use the Paypal payment in checkout pages that are opened through the Facebook WebView, which is what looks like is happening here. They were offered an alternative solution that Braintree was providing, though it was unclear.

    We reached out to Braintree ourselves for clarification, however we do recommend reaching out to Braintree yourself with this same information – they should have a workaround for this. I will post here when we find more information, otherwise let us know what you find in a conversation with Braintree.

Viewing 1 replies (of 1 total)

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