Plugin Support
qtwrk
(@qtwrk)
Hi,
Could you please provide the report number ?
You can get it in toolbox -> report -> click “send to LiteSpeed”
Best regards,
Dear @qtwrk
Many thanks for your reply and instructions. They were very easy to follow.
Here is the report number:
LiteSpeed Report
Report number: ZTSMUIQC
Report date: 09/30/2020 09:08:32
I look forward to hearing back from you.
Kind regards,
Pairfum London
Hi! I also need solution for this, please update this topic if You figure it out 👀 🙂
Best!
Dear @serwer20
Many thanks for lending your support to this issue.
We suspect most e-commerce website that use Litespeed and FB tracking (pixel & API) will experience this issue.
Kind regards,
Pairfum London
Dear @qtwrk
Would you have an update for us?
Or, … even better, do you already have a solution?
With kind regards,
Pairfum London
Plugin Support
qtwrk
(@qtwrk)
Hi,
Apologize for late response.
could you please try disable JS push and JS defer, purge all ?
Best regards,
Dear @qtwrk
Many thanks for the suggestion.
We have tried it but sadly it did not make any difference, the event ID stays the same.
As per your instructions:
– we disabled JS push & defer via Litspeed Cache > Page Optimisation > JS HTTP/2 Push off & Load JS Deferred off
– we then cleared the cache via Litespeed Cache > Toolbox > Empty Entire Cache
– we also cleared the entire Cloudflare Cache,
– last we ensured that the browser cache was clear and checked with the FB Pixel Helper in three different browsers: Chrome, Opera, New Edge (Chromium)
We found that the event ID was the same in all three browsers.
Would you like me to send you a new report number so you can investigate further?
Many thanks for your help with this problem.
Kind regards,
Pairfum London
Dear @qtwrk
Another quick update:
We switched-off the Litespeed Cache plugin and the problem was solved.
We then tried the WP-Rocket Caching plugin and with this caching plugin we did not experience the issue.
Hence, the issue is quite clearly associated with the Litespeed Cache plugin.
Kind regards,
Pairfum London
Dear @qtwrk
I was wondering whether excluding Facebook tracking from being cached might be a solution.
This is what we have in mind:
https://i.imgur.com/cbFFgrx.png
These are the mentions of Facebook that we find on the ‘waterfall’ when we run our site through speed testing tools, e.g. Pingdome, WebPageTest.org.
Could this work?
Kind regards,
Pairfum London
Plugin Support
qtwrk
(@qtwrk)
Hi,
No , that is for your page’s URL
could you please try reset to default setting and see if it works ?
Best regards,
Dear @qtwrk
The author of the plugin PixelYourSite found a way to solve this issue for caching plugins like Litespeed by using Ajax.
We found that this solution works for our website.
Here is a screenshot to show this setting:
OnPaste.20201015-101126
Many thanks for your help on this.
With kind regards,
Pairfum London
