Facebook doesn’t accept ctx xml | ww.wp.xz.cn

Resolved iosis1979
(@iosis1979)

1 year, 8 months ago

Hello everyone.

All of a sudden facebook doesnot accept the xml link when i try to create a new catalog in commerce manager. The error message says: URL does not link to supported file. Make sure the URL that you provide links to a CSV, TSV or XML (RSS/ATOM) file and begins with http, https, ftp or sftp.
https://romeoandjuliet.gr/wp-content/uploads/woo-feed/facebook/xml/r-j1.xml

Do you have any suggestions?

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Plugin Support mansary
(@mansary)

1 year, 8 months ago

Hi @iosis1979

Thank you for contacting us.

We have tested your data feed by uploading it to our Facebook Catalog, and I’m pleased to inform you that there are no format issues. The feed contains 179 items, all of which were correctly recognized by Facebook. You can see the report on this screenshot.

We recommend that you try uploading the feed again, ensuring the correct procedure is followed. For your convenience, we’ve provided a step-by-step video guide to help with the process: https://youtu.be/Ml-KoFEVBHQ.

Should you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,

Viewing 1 replies (of 1 total)

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Tags

facebook catalog

1 reply
2 participants
Last reply from: mansary
Last activity: 1 year, 8 months ago
Status: resolved