Facebook Dynamic Ads not working

  • Resolved federicogmpertz

    (@federicogmpertz)


    9 years, 2 months ago

    Hey guys! I have a problem with dynamic product ads, hope someone can help me.
    In my ecommerce store, I only have 9 products, so instead of sticking with the woocommerce product pages layouts, I created independent product pages with design.

    For example, the normal woo product page is like this (https://nofilterbodycare.com/producto/chica-de-ipanema/) and the one I created is like this (https://nofilterbodycare.com/chica-de-ipanema-exfoliante/)

    As you can see, the URL is different and the facebook pixels seems not to be capturing when people visit the page I created. I did create conversion/events with the plugin pixel caffeine.

    Facebook Dynamic Ads are not working. How I determined this? Because I created a retargeting campaign within adespresso and I has no impressions, even if traffic is coming to the website.

    I think that probably the problem is given by the fact that I’m not using the product pages that come with woocommerce but the page design is really important to us.

    Thanks for the help!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Antonino Scarfì

    (@antoscarface)

    9 years, 2 months ago

    Hi,

    I think that probably the problem is given by the fact that I’m not using the product pages that come with woocommerce but the page design is really important to us.

    Yes, you get the point, this is the reason of your problem.

    I’ll add this kind of problem in our roadmap and I’ll try to find a solution also for this usage of plugin.

    Anyway, for this moment the only way to achieve this is create manually the ads events for “ViewContent” in the tab “Conversions/Events”. You should create one event per product and for each:
    – set “content_ids” with the ID of the product you add in the page (you can see it in the product list table of WooCommerce
    – set “content_type” as product
    – set “value” with the proper price of the product
    – set “currency”

    I hope it can helps.

    Thread Starter federicogmpertz

    (@federicogmpertz)

    9 years, 2 months ago

    Hi Anto,

    Thanks for the reply. I did create all the events for “view content” manually, and set the “content_ids”, “content_type” as product.

    https://nofilterbodycare.com/wp-content/uploads/2017/04/Screen-Shot-2017-04-07-at-9.09.46-AM.png

    What I didn’t do is to set the “value or currency”. Do you think that could be the reason why is not working?

    Or could it be that having 100 visitors per day is a low amount of traffic for a Facebook dynamic ads to work?

    Btw, in the “value” parameter, should I put the value of the product, or the value for me of a potential customer adding a product to the cart?

    Thanks for your help!

    Plugin Author Antonino Scarfì

    (@antoscarface)

    9 years, 2 months ago

    What I didn’t do is to set the “value or currency”. Do you think that could be the reason why is not working?

    It should be working though. Have you checked with the Pixel Helper Chrome Extension?

    in the “value” parameter, should I put the value of the product, or the value for me of a potential customer adding a product to the cart?

    You have to put the product price, that is the value of the conversion.

    Thread Starter federicogmpertz

    (@federicogmpertz)

    9 years, 2 months ago

    Yes, I checked with the Pixel Helper Chrome extension. When I access the product pages that I created, the “view content” pixel appears.

    Here is a screenshot, maybe you can spot a problem that I don’t see.
    https://nofilterbodycare.com/wp-content/uploads/2017/04/Screen-Shot-2017-04-07-at-5.19.31-PM.png

    Thanks again for helping me!

    Plugin Author Antonino Scarfì

    (@antoscarface)

    9 years, 2 months ago

    It’s good! 🙂

    You’re welcome!

    Thread Starter federicogmpertz

    (@federicogmpertz)

    9 years, 1 month ago

    Hi Anto!

    I’ve still been having problem with the pixel firing correctly.

    So I kept searching what can be wrong. Might be a problem that the “ecommerce tracking” built in the pixel caffeine (see pic below to see which one I refer)

    https://nofilterbodycare.com/wp-content/uploads/2017/04/Screen-Shot-2017-04-28-at-6.35.26-PM.png

    is interfering with the custom “view content” of the products that I created? (see pic below to see which ones I refer)

    https://nofilterbodycare.com/wp-content/uploads/2017/04/Screen-Shot-2017-04-28-at-7.08.05-PM.png

    I know that the pixels are not working correctly because I can see that the pixels in my site are firing like crazy (see pic below)

    https://nofilterbodycare.com/wp-content/uploads/2017/04/Screen-Shot-2017-04-28-at-6.36.31-PM.png

    and the Facebook dynamic ads are barely been shown to people (see pic below)

    https://nofilterbodycare.com/wp-content/uploads/2017/04/Screen-Shot-2017-04-28-at-6.36.52-PM.png

    I really appreciate your help!
    Federico.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    9 years, 1 month ago

    Hi,

    have you checked if the expected pixels are fired correctly, by checking the Pixel Helper Chrome Extension?

    Thread Starter federicogmpertz

    (@federicogmpertz)

    9 years ago

    Hi,

    Yes, I checked several times and it was correct. I took me long to respond because I thought that the problem could have been the website loading time. I changed my hosting provider and the dynamic product ad seem to be working well now.

    I’m not a 100% sure that was the problem, but since the change, the ad started working properly.

    Thanks for your assistance and patience!

Viewing 8 replies - 1 through 8 (of 8 total)

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