Facebook for WooCommerce – Cannot access settings + Conversions API not tracking

Hi there,

I’m experiencing serious issues with the Facebook for WooCommerce plugin on my website. I use a DirectAdmin server with LiteSpeed, and also have the LiteSpeed Cache plugin active on WordPress. Two major issues:

1. ❌ Cannot access settings page

When I try to visit: /wp-admin/admin.php?page=wc-facebook-settings

I get the error:

“Sorry, you are not allowed to access this page.”

I’m logged in with full admin permissions. The plugin is active, but the settings section is completely inaccessible. There’s no Facebook tab under WooCommerce > Settings or in the Marketing section.

2. ⚠️ Conversions API (CAPI) not working as expected

Although the Pixel is connected via the plugin, not all key events are tracked properly.

• Only PageView and AddToCart are being tracked

• ViewContent and InitiateCheckout are missing

• Meta Pixel Helper does not detect those events

• In Events Manager, most events are showing as Browser-only, not Browser + Server

I also attempted to use the Meta Event Setup Tool and created some events manually — but those only work partially and inconsistently.

✅ What I’ve tried:

• Reinstalling the plugin and reconnecting multiple times

• Cleared all LiteSpeed cache (WordPress + server level)

• Disabled JS/CSS optimization and JS delay in LiteSpeed

• Manually added CAPI code via functions.php – caused fatal errors

• Attempted to use Stape.io as CAPI gateway – it’s paid now

• Created an access token for CAPI but no interface to use it in the plugin

🔧 System Details:

• WordPress: [6.7.2]

• WooCommerce: [9.7.1]

• Facebook for WooCommerce plugin: latest version

• Theme: WoodMart

• Hosting: DirectAdmin + LiteSpeed server

• Cache plugin: LiteSpeed Cache (active)

Question:

Is this a known issue with the plugin on LiteSpeed or DirectAdmin setups?

What is the correct way to access settings or enable full CAPI tracking?

Any help would be greatly appreciated 🙏

Thank you.

The page I need help with: [log in to see the link]