• Resolved crescentek123

    (@crescentek123)


    Hi I have a debug code my backup restore not working

    Debug Code : BMI-Hh5mdO6p-64340 my migration getting fail in 98 % .

    I need urgent help

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MixHa

    (@mixha)

    Thank you for reporting this, we’ll look into it.

    Plugin Author iClyde

    (@iclyde)

    Hi @crescentek123

    For security reasons, our plugin forcefully excludes all files with name “wp-config.php”.

    It seems like the plugin you use (by slug) “highfield-lms-plugin” has its own file named the same way which we didn’t predict.

    Fortunately, at that point everything should be already restored, images, posts and plugin data. You need to manually activate rest of the plugins in WordPress plugins menu section. But you’ll also need to reinstall mentioned above plugin before activation.

    That should resolve the issue.

    Let me know if it worked for you 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @@crescentek123 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

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