• Resolved melaniecloutier

    (@melaniecloutier)


    Hello,
    I’ve tried to make a backup several times now, but each time I get an error message when I’m at 100%.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @melaniecloutier ,

    We noticed in the logs, that the disk space check is disabled. Please make sure that you have sufficient disk space on the server (you can find the calculated required space for the backup in the plugin section “What will be backed up?”, Summary at the bottom of it).

    If you cannot secure more space on the server, here is the bypass method:

    Please perform these steps:

    1. Make one backup:
      – Without database
      – With Plugins+Themes+Other files in the wp-content directory only
    2. If it succeeds download that backup to your PC and remove it from the server, then make a second backup:
      – Exclude database as well
      – With the Uploads directory only
    3. Same thing there, download it and remove it from the server, and make last third backup:
      – With database only
      – Without any files included

    If these three succeed, you can restore them one by one and in the same order, database at the end with that approach the restoration or migration will be still valid.

    I hope that your Uploads directory takes less than 50% of the entire size, then it should be completely fine if my assumption is right.

    Let me know if that worked 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @melaniecloutier ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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