Getting Failed Cron Events

  • Resolved chargeup

    (@chargeup)


    3 years, 2 months ago

    I am getting failed cron events coming from your plugin. They are scheduled to run every 1 week and are filling up my events. Even when I click the link to Run that isn’t relying WP Cron I still get a failed event. It’s saying that callbacks are not registered. I can deactivate all plugins and this doesn’t fix anything.

    Here are the 2 errors I’m receiving.

    action failed via WP Cron: Scheduled action for wpforms_admin_addons_cache_update will not be executed as no callbacks are registered.

    action failed via WP Cron: Scheduled action for wpforms_admin_builder_templates_cache_update will not be executed as no callbacks are registered.

    Just a side note. I’m also using your WP Mail SMTP plugin so not sure if this error is coming from the main WP Forms plugin or the WP Mail SMTP plugin.

    • This topic was modified 3 years, 2 months ago by chargeup.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Nik Sebastian

    (@niksebastian)

    3 years, 2 months ago

    Hi @chargeup — Sorry to hear about the trouble that you have faced here!

    I suspect there is an issue with Action Scheduler thus cron jobs failing. Could you please check if there fail jobs under WPForms 》Tools》under Action scheduler tab.

    Also please share Site Info From Site Heath status this way we shall see any failed events.

    Thank you,

    Thread Starter chargeup

    (@chargeup)

    3 years, 2 months ago

    I’m getting the same error on every site using WP Forms which is quite a lot. I went back and look at the cron events and it’s actually been happening since I installed the plugin. Doesn’t seem to be any issues with the Action Scheduler. I even tested using your advice.

    https://wpforms.com/docs/how-to-troubleshoot-action-scheduler-issues-in-wpforms/

    Here are the failed events. It’s the exact same on every site.

    action failed via WP Cron: Scheduled action for wpforms_admin_addons_cache_update will not be executed as no callbacks are registered.

    action failed via WP Cron: Scheduled action for wpforms_admin_builder_templates_cache_update will not be executed as no callbacks are registered.

    Hope this helps.

    Nik Sebastian

    (@niksebastian)

    3 years, 2 months ago

    Hi @chargeup

    Before we can proceed further, could you please help us to collect some details from your site so that we can understand the root cause of the issue? To get started, could you please head over to WPForms > Tools > Scheduled Actions and share a screenshot of this page?

    I’m looking forward to your response! Thanks 🙂

    Thread Starter chargeup

    (@chargeup)

    3 years, 2 months ago

    I’m unable to add images here. Is there a support email I can reach you and I can send them to you there?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    3 years, 2 months ago

    Moderator note: upload images to a site like imgur.com (free, no login required) and post links to those images.

    Thread Starter chargeup

    (@chargeup)

    3 years, 2 months ago

    Here you go:

    View post on imgur.com

    Nik Sebastian

    (@niksebastian)

    3 years, 2 months ago

    Hi @chargeup

    Would you mind sharing the Screenshot of the Site Health and Site information as mentioned in my previous responses.

    Thanks,

    Thread Starter chargeup

    (@chargeup)

    3 years, 2 months ago

    Can I email you logins to take a look around? It’s happening on every site. Might be easier for you to look under the hood.

    Nik Sebastian

    (@niksebastian)

    3 years, 2 months ago

    Hi @chargeup

    I apologize again for the trouble you’re facing and we’d like to investigate this issue further. However, this will require a more extensive troubleshooting where login access to your site will be needed which does not conform to the rules of the ww.wp.xz.cn support forums.

    Unfortunately, our hands are tied here, we are only able to login and troubleshoot issues on sites that are running the paid version of WPForms. Please consider upgrading to a paid version of WPForms, as it includes a dedicated email support channel where our support team will be able to take a closer look at issues of this nature.

    In case it helps to know, we have a refund policy where if over the first 14 days decide WPForms isn’t a good fit, then we’ll happily refund 100% of your money. No questions asked.

    Thread Starter chargeup

    (@chargeup)

    3 years, 2 months ago

    My apologies. I wasn’t aware of that rules. I’ll look into the paid version.

    In the meantime, here is the requested Site Information.

    wp-core

version: 6.1.1
    site_language: en_US
    user_language: en_US
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 2
    dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/customer/www/….com/public_html
    wordpress_size: 58.94 MB (61803724 bytes)
    uploads_path: /home/customer/www/….com/public_html/wp-content/uploads
    uploads_size: 70.60 MB (74033687 bytes)
    themes_path: /home/customer/www/…..com/public_html/wp-content/themes
    themes_size: 40.81 MB (42793629 bytes)
    plugins_path: /home/customer/www/….com/public_html/wp-content/plugins
    plugins_size: 161.39 MB (169232291 bytes)
    database_size: 15.84 MB (16613376 bytes)
    total_size: 347.59 MB (364476707 bytes)

wp-dropins (2)

advanced-cache.php: true
    object-cache.php: true

wp-active-theme

name: Astra
    version: 1.0.0
    author: Brainstorm Force
    author_website: http://wpastra.com/about/
    parent_theme: Astra (astra)
    theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, editor-color-palette, widgets, menus
    theme_path: /home/customer/www/….com/public_html/wp-content/themes/astra
    auto_update: Disabled

wp-parent-theme

name: Astra (astra)
    version: 4.0.2
    author: Brainstorm Force
    author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    theme_path: /home/customer/www/….com/public_html/wp-content/themes/astra
    auto_update: Disabled

wp-themes-inactive (5)

Twenty Nineteen: version: 2.4, author: the WordPress team, Auto-updates disabled
    Twenty Twenty: version: 2.1, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-One: version: 1.7, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Two: version: 1.3, author: the WordPress team, Auto-updates disabled

wp-plugins-active (12)

Astra Pro: version: 4.0.1, author: Brainstorm Force, Auto-updates disabled
    Contact Form Entries: version: 1.3.0, author: CRM Perks, Auto-updates disabled
    Elementor: version: 3.11.1, author: Elementor.com (latest version: 3.11.5), Auto-updates disabled
    Premium Addons for Elementor: version: 4.9.48, author: Leap13 (latest version: 4.9.51), Auto-updates disabled
    Royal Elementor Addons: version: 1.3.64, author: WP Royal (latest version: 1.3.66), Auto-updates disabled
    SiteGround Optimizer: version: 7.3.1, author: SiteGround, Auto-updates disabled
    SiteGround Security: version: 1.4.1, author: SiteGround, Auto-updates disabled
    WP Armour - Honeypot Anti Spam: version: 2.1.2, author: Dnesscarkey, Auto-updates disabled
    WPForms Lite: version: 1.8.0.1, author: WPForms (latest version: 1.8.0.2), Auto-updates disabled
    WP Mail SMTP: version: 3.7.0, author: WPForms, Auto-updates disabled
    WP Rocket: version: 3.12.5.3, author: WP Media (latest version: 3.12.6.1), Auto-updates disabled
    Yoast SEO: version: 20.1, author: Team Yoast (latest version: 20.3), Auto-updates disabled

wp-plugins-inactive (3)

Elementor Pro: version: 3.7.3, author: Elementor.com, Auto-updates disabled
    Gravity Forms: version: 2.6.5, author: Gravity Forms, Auto-updates disabled
    iThemes Security Pro: version: 7.1.3, author: iThemes, Auto-updates disabled

wp-media

image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 256M
    upload_max_filesize: 256M
    max_effective_size: 256 MB
    max_file_uploads: 20
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.56.1

wp-server

server_architecture: Linux 3.12.18-clouder0 x86_64
    httpd_software: Apache
    php_version: 7.4.33 64bit
    php_sapi: apache2handler
    max_input_variables: 3000
    time_limit: 120
    memory_limit: 768M
    max_input_time: 120
    upload_max_filesize: 256M
    php_post_max_size: 256M
    curl_version: 7.85.0 OpenSSL/3.0.8
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true

wp-database

extension: mysqli
    server_version: 5.7.39-42-log
    client_version: mysqlnd 7.4.33
    max_allowed_packet: 33554432
    max_connections: 500

wp-constants

WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/customer/www/….com/public_html/wp-content
    WP_PLUGIN_DIR: /home/customer/www/….com/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 256M
    WP_MAX_MEMORY_LIMIT: 768M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

wp-filesystem

wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

wp_mail_smtp

version: 3.7.0
    license_key_type: lite
    debug: No debug notices found.
    lite_install_date: Jul 17, 2021 @ 8:24pm

wpforms

version: 1.8.0.1
    lite: Aug 16, 2022 @ 4:40pm
    upload_dir: Writable
    total_forms: 1
    total_submissions: 90
    Thread Starter chargeup

    (@chargeup)

    3 years, 2 months ago

    I’m going to go ahead and purchase the Pro version of WP Forms and I’ll put in a ticket there.

    Thanks for the help on this over here and you can go ahead and close this topic.

    • This reply was modified 3 years, 2 months ago by chargeup.
    Nik Sebastian

    (@niksebastian)

    3 years, 2 months ago

    Hi @chargeup – Thank you 🙂

Viewing 12 replies - 1 through 12 (of 12 total)

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