• Resolved Noon

    (@sevenkader)


    Hello, I previously sent the bottom message and marked it as resolved myself because I thought I figure it out: “I’m getting 100s of failed emails after scheduling. And when I go to check, the reason given is that they were sent without a body/nothing in the body. So even though thousands of even send, about 500-1000 emails fail to send now everytime I schedule because they’re being sent without content in the body. The emails that do send have the correct body, the ones that fail are empty. What’s causing that and how do I fix it.”

    The problem was that I sent too many emails over my allowed per hour email with my host, and the emails failed. And when I click “Retry send emails” offered by fluentcrm, it says it wasn’t sent because the body is empty. Meaning after emails failed, the body is no longer available to try and resend through fluentcrm. How do I resolve this for the future if I have failed emails?

    Also, you marked one of my questions as resolved previously, so I don’t know if you’ll see my reply that I left there. I asked about a way to send per minute/per hour, but you said that wasn’t possible. I can’t afford the other email hosts currently which is why I’m doing things on my own right now, here’s my reply to the “per minute” question I asked that you marked as complete before:

    “I’ve been utilizing the pause button every 1200 and pausing it per hour myself. I thought a simple functions.php code that uses that pause button could be written that pauses it at 1200, and a cron job that picks it back up an hour later could be added. May you tell me the file destination of the code where the pause button mechanism is located, I’ll try to put something together myself.”

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  • Thread Starter Noon

    (@sevenkader)

    It’s almost been a month, may I please get an update?

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @sevenkader,

    We are sorry for the inconvenience caused and the delay to get back to you.

    To properly diagnose the issue and understand how your environment might be impacting email sending and retries, we need to gather more specific details about your website setup and hosting configuration. As the issue seems to be deeply tied to your specific website and environment, a detailed investigation is crucial. We recommend creating a support ticket on our Portal so that we can investigate this further with you and try to resolve it as soon as possible.

    Thank you for your cooperation, and we look forward to assisting you further.

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