Failed order notifications

  • Resolved daisy4rez

    (@daisy4rez)


    3 years ago

    Hi,

    I am using Woocommerce & woocommerce payments and I have a problem with notifications for failed (test) orders.

    Notifications for failed and cancelled orders are active. I changed some settings for these emails (subject etc). But I get failed order notification only once when I try to pay with test “declined” card on the checkout-page (email looks like if I didn’t make any changes in subject field, why?). And if I try to use any declined card one more time, I don’t receive any failed order emails (in log from wp mail logging there are no emails too). Besides, if I try to pay on customer payment page (woocommerce->orders->customer payment page), I also get no notifications. I want to send/receive failed order notifications every time when payments fail. How can I fix it?

    Besides, if order is complete order status is not changing (still “processing”). Why so?

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    3 years ago

    @daisy4rez

    Hi mate, could you test if the issue persists without our plugin?

    We inform you that “Autocomplete Orders for Woocommerce” does not interfere in this process.

    Regards.

    Thread Starter daisy4rez

    (@daisy4rez)

    3 years ago

    Hi @jmatiasmastro,

    thanks for writing back.

    I think I was wrong with plugin for my topic. How can I change it?

    Best regards

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    3 years ago

    @daisy4rez Hi mate, could you specify what you want to change? Regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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