Failed Orders Increased Tremendously

  • Resolved EliteGent

    (@gentlemako)


    3 years, 2 months ago

    Hello there,

    We recently noticed alot of failed orders, way more than usual. Can you please confirm if everything is working correctly on your end?

    That is error that shows up

    “Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED CreditCardGateway.php:406 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED OrderEndpoint.php:327 Order status changed from Pending payment to Failed.”

    Please advise.

    Thank you

    • This topic was modified 3 years, 2 months ago by EliteGent.
    • This topic was modified 3 years, 2 months ago by EliteGent.
Viewing 1 replies (of 1 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 2 months ago

    Hello @gentlemako

    Thank you for reaching out to us, we are here to help. The cause for a card payment decline as you are (have been) experiencing is not caused by our plugin, but is trigger by PayPal or the involved bank for this payment.

    In order to find out the cause of this issue, you should probably get in touch with PayPal Merchant Technical Support and ask them to review the transaction or Debug ID’s that are related to these failed payments. You can find these details in the WC orders and logs (of our plugin).

    There is not much we can do for this situation, because we don’t block any payment in this way, so can’t do much to correct this behavior. For this reason, I will mark this thread as resolved.

    Kind regards,
    Joost

Viewing 1 replies (of 1 total)

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