• Hi!

    I have a really strange problem which i can’t emulate 100%, but happens too frequently, so i can’t just ignore it.
    When I open a page which only contains an envira gallery and some text it doesn’t load the supposed link, but a /%7Bhref%7D suffix, which is obviously 404. It causes the whole page to fall apart, with pictures scattered, and no gallery.

    Screenshots:
    It should look like this: https://imgur.com/RVXy8lQ
    Not this: https://imgur.com/Cizzahm
    Detailed wrongness:https://imgur.com/Aij9uAS

    Any idea what causes this disturbing and random occurence?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @razlael 🙂

    I apologize for any trouble! I’m happy to help! May I ask if you have already tried the debugging steps by deactivating the theme and all other plugins? Once everything except Envira is deactivated, can you go to Settings >> Permalinks and click Save again to flush out the rewrite rules?

    If you are still receiving that issue after this, would you mind going to our contact page and click on Basic Question to submit a ticket directly to our support?

    Please let me know how I can help! 🙂

    Thanks

    Thread Starter razlael

    (@razlael)

    Thanks, I’m heading to your contact page, because after deactivating everything and flushing the permalinks, i still got the same issue.

Viewing 2 replies - 1 through 2 (of 2 total)

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