Failed to process the payment

  • Resolved Warren

    (@rabbitwordpress)


    3 years, 7 months ago

    Hi there, we are receiving the following errors this morning:

    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-ORDER_ALREADY_COMPLETED PayPalGateway.php:500 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-ORDER_ALREADY_COMPLETED OrderEndpoint.php:551 Order status changed from Pending payment to Failed.

    There have been 5 in the last 30 minutes!

    Can you help please?

    Many thanks
    Warren

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Femi

    (@femiyb)

    3 years, 7 months ago

    Hello @rabbitwordpress

    To learn more about these orders, we would be interested in your plugin log files. These log files are only written when “Logging” is enabled in the plugin settings.
    If enabled, then every transaction will create a log entry that can be accessed from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view. 

    If “Logging” was not yet enabled, could you please enable it and then try to create an order so that the error message is saved?

    You can share it either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.

    Regards,
    Femi.

    Thread Starter Warren

    (@rabbitwordpress)

    3 years, 7 months ago

    Hi @femiyb

    Thanks for your reply.

    I was unable to send the log privately on the link above, there was no form or method to do so.

    Please see a snapshot below instead:

    2022-10-14T10:47:19+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:47:32+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:47:32+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:48:56+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:48:56+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:49:24+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:49:24+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:50:05+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:50:05+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:50:19+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:50:19+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:50:40+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T10:50:40+00:00 ERROR Failed to retrieve stored webhook data.
2022-10-14T11:04:33+00:00 DEBUG GET https://api.paypal.com/v1/notifications/webhooks
Response Debug ID: 3a070ae77f42c
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-10-14T11:04:34+00:00 DEBUG GET https://api.paypal.com/v1/notifications/webhooks
Response Debug ID: d14a1c9525a09
Response: Array
(
    [code] => 200
    [message] => OK
)

    Many thanks
    Warren

    Plugin Support Femi

    (@femiyb)

    3 years, 7 months ago

    Hello @rabbitwordpress

    To reach out to our internal support, in the bottom right corner of our website, you will notice a circular green widget with a white question mark.
    https://paypal.inpsyde.com/docs/request-support/

    Click on the widget to open the Support Request Form.

    If you don’t see any widgets on the site; please make sure that your browser is not blocking Javascript on this site. If you use browser extensions like Ublock Matrix or Privacy Badger, you may need to whitelist this site to access the widget.

    Regards,
    Femi.

    Thread Starter Warren

    (@rabbitwordpress)

    3 years, 7 months ago

    Hi Femi,

    I have opened a ticket now. I was unable to upload the entire system report for woocommerce-paypal-payments because in exceed the number of characters, please see attached.

    We have had more customers reporting issues checking out with PayPal today.

    Thanks
    Warren

    monomatic

    (@monomatic)

    3 years, 6 months ago

    Did you resolve this @rabbitwordpress ? We seem to be having a similar issue.

    Thread Starter Warren

    (@rabbitwordpress)

    3 years, 6 months ago

    Hi @monomatic , sadly not, we couldn’t wait and had to switch to the webToffee plugin instead.

    Jason

    (@midpath)

    3 years, 6 months ago

    We are also experiencing this same issue. Payment processing was working. Then it seems after 12:00AM last night all orders started to fail with this same message.

    Also, a customer had contacted us saying her credit card record showed the transaction was successful, but nothing is showing on PayPal. This is not good. And need to a clear fix.

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 4 months ago

    Hello @midpath and @rabbitwordpress

    My apology that we didn’t get to resolving this issue. If you still want us to take a closer look at this, we would really need to have the system report and logs available to us. Without those details, we can only guess about the cause of this issue.

    I would advise you to open a ticket with our service desk, so you can share these details privately. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Since this thread has been left alone for over a month, I will mark it as resolved.

    Kind regards,
    Joost

Viewing 8 replies - 1 through 8 (of 8 total)

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