Failed to process the payment.

  • Resolved EliteGent

    (@gentlemako)


    3 years, 9 months ago

    Hello there,

    Recently after the latest update, we see these errors on failed payments

    “Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED /var/www/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/Gateway/CreditCardGateway.php:549

    Please advise.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 9 months ago

    Hello,

    thank you for reaching out to us, we are here to help.

    We would like to review your logs and the system report to identify if your situation might be related to an already known issue. You can copy the logfiles from here:
    – WooCommerce > Status > Get system report > Copy for support
    – WooCommerce > Status > Logs > select “woocommerce-paypal-payments…” in the dropdown and click on view.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

    petermaguire801

    (@petermaguire801)

    3 years, 9 months ago

    Same Error Facing

    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation.

    Thread Starter EliteGent

    (@gentlemako)

    3 years, 9 months ago

    We see another error, “Could not process order. Could not retrieve order. Order status changed from Pending payment to Failed.”

    We don’t have any log from Paypal payment on Woocomerce status.

    We have downgraded to 1.8 since a lot of people say it worked fine for now.

    Please advise.

    Thank you.

    • This reply was modified 3 years, 9 months ago by EliteGent.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 9 months ago

    Hi @gentlemako,

    The latest update does not have the same browser compatibility coverage as previous versions. On modern browsers, all should be fine. But when the buyer uses an outdated browser, like an old Safari version, the smart buttons may fail to render.
    The buyer then only sees a regular “Place order” button instead of the smart buttons, which causes a failed order with this error when clicked.
    A downgrade to the previous version 1.9.1 should also help reduce the likelihood of Could not retrieve order. errors.
    We’re looking into at least restoring compatibility with browsers that were previously working.
    Unsupported browsers like IE11 may still cause this error, though.

    The PAYMENT_DENIED error must be looked into by the PayPal MTS though as this error is coming from PayPal.

    Kind regards,
    Niklas

    Thread Starter EliteGent

    (@gentlemako)

    3 years, 9 months ago

    Hi @niklasinpsyde

    Thank you for the response; after downgrading to 1.8 we see far fewer failed errors for sure, but another error started showing up,”No PayPal order found in the current WooCommerce session. Order status changed from Pending payment to Failed.”

    We have the cart/checkout pages excluded from all optimizations and cache systems.

    Please advise.

    Thank you.

    • This reply was modified 3 years, 9 months ago by EliteGent.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 9 months ago

    Hi @gentlemako,

    On version 1.8.0, this issue could occur for guests on the “Pay for Order” page and was resolved in the following update 1.8.1.

    I suggest giving it a try with this version. This is essentially 1.9.1 with a small improvement, and it should provide the best possible compatibility while the core of the problem (compatibility issue with older browsers) is under investigation.

    Kind regards,
    Niklas

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 8 months ago

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

    sunshineawake

    (@sunshineawake)

    3 years, 4 months ago

    Hi weve had some failed payments, I’ve tried test purchases which worked fine, however. We just had another failed payment and I tried another test and it failed as well. Here are the logs:
    There were no paypal woocommerce logs in the drop down menu you described, it wouldn’t let me upload a screen shot. I also can’t type after those blocks that I could see.
    The options were:
    fatal errors, about 3 of them:

    2023-01-13T01:48:29+00:00 CRITICAL require(): Failed opening required '/home/eastfork/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/Cart.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/eastfork/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87
    

2023-01-18T01:03:09+00:00 CRITICAL Uncaught Error: Call to undefined function avada_the_html_class() in /home/eastfork/public_html/wp-content/themes/Avada/header.php:15
    Stack trace:

0 /home/eastfork/public_html/wp-includes/template.php(783): require_once()

1 /home/eastfork/public_html/wp-includes/template.php(718): load_template('/home/eastfork/…', true, Array)

2 /home/eastfork/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)

3 /home/eastfork/public_html/wp-content/themes/Avada/404.php(14): get_header()

4 /home/eastfork/public_html/wp-includes/template-loader.php(106): include('/home/eastfork/…')

5 /home/eastfork/public_html/wp-blog-header.php(19): require_once('/home/eastfork/…')

6 /home/eastfork/public_html/index.php(17): require('/home/eastfork/…')

7 {main}

thrown in /home/eastfork/public_html/wp-content/themes/Avada/header.php on line 15
    2023-01-13T01:48:29+00:00 CRITICAL require(): Failed opening required '/home/eastfork/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Payments/Integrations/Cheque.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/eastfork/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

    SECOND LOG:
    

2023-01-16T21:43:54+00:00 CRITICAL Uncaught Error: Class 'Automattic\WooCommerce\Internal\Admin\Notes\WelcomeToWooCommerceForStoreUsers' not found in /home/eastfork/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/FeaturePlugin.php:183
    Stack trace:

0 /home/eastfork/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/FeaturePlugin.php(100): Automattic\WooCommerce\Internal\Admin\FeaturePlugin->includes()

1 /home/eastfork/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/FeaturePlugin.php(83): Automattic\WooCommerce\Internal\Admin\FeaturePlugin->on_plugins_loaded()

2 /home/eastfork/public_html/wp-content/plugins/woocommerce/src/Admin/Composer/Package.php(65): Automattic\WooCommerce\Internal\Admin\FeaturePlugin->init()

3 /home/eastfork/public_html/wp-content/plugins/woocommerce/src/Packages.php(64): Automattic\WooCommerce\Admin\Composer\Package::init()

4 /home/eastfork/public_html/wp-content/plugins/woocommerce/src/Packages.php(44): Automattic\WooCommerce\Packages::load_packages()

5 /home/eastfork/public_ht in /home/eastfork/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/FeaturePlugin.php on line 183

2023-01-16T21:54:26+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Table 'eastfork_a2wp495.wp1j_actionscheduler_actions' doesn't exist in /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php:118
    Stack trace:

0 /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php(62): ActionScheduler_DBStore->save_action_to_db(Object(ActionScheduler_Action), NULL, false)

1 /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(247): ActionScheduler_DBStore->save_action(Object(ActionScheduler_Action))

2 /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(154): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))

3 /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/functions.php(59): in /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php on line 118

2023-01-16T21:54:27+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Error saving action: Table 'eastfork_a2wp495.wp1j_actionscheduler_actions' doesn't exist in /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
    Stack trace:

0 /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)

1 /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(247): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))

2 /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(154): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))

3 /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/Acti in /home/eastfork/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

2023-01-16T21:59:19+00:00 CRITICAL require_once(): Failed opening required '/home/eastfork/public_html/wp-content/plugins/really-simple-ssl/class-front-end.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/eastfork/public_html/wp-content/plugins/really-simple-ssl/rlrsssl-really-simple-ssl.php on line 120

2023-01-16T22:05:07+00:00 CRITICAL Uncaught Error: Class 'Yoast\WP\SEO\Premium\Helpers\Prominent_Words_Helper' not found in /home/eastfork/public_html/wp-content/plugins/wordpress-seo-premium/src/generated/container.php:1182
    Stack trace:

0 /home/eastfork/public_html/wp-content/plugins/wordpress-seo/vendor_prefixed/symfony/dependency-injection/Container.php(271): Yoast\WP\SEO\Premium\Generated\Cached_Container->getProminentWordsHelper2Service()

1 /home/eastfork/public_html/wp-content/plugins/wordpress-seo/src/surfaces/classes-surface.php(38): YoastSEO_Vendor\Symfony\Component\DependencyInjection\Container->get('Yoast\WP\SEO\Pr…')

2 /home/eastfork/public_html/wp-content/plugins/wordpress-seo-premium/premium.php(88): Yoast\WP\SEO\Surfaces\Classes_Surface->get('Yoast\WP\SEO\Pr…')

3 /home/eastfork/public_html/wp-content/plugins/wordpress-seo-premium/src/initializers/plugin.php(53): WPSEO_Premium->__construct()

4 /home/eastfork/public_html/wp-includes/class-wp-hook.php(308): Yoast\WP\SEO\Premium\Initializers\Plugin->load('')

5 /home/ in /home/eastfork/public_html/wp-content/plugins/wordpress-seo-premium/src/generated/container.php on line 1182
    WordPress Environment

WordPress address (URL): https://www.eastforknursery.com
Site address (URL): https://www.eastforknursery.com
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wp1j_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1j_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp1j_wpns_backup_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp1j_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp1j_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp1j_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp1j_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp1j_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp1j_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp1j_yoast_indexable: Data: 0.25MB + Index: 0.09MB + Engine InnoDB
wp1j_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp1j_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp1j_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp1j_yoast_prominent_words: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp1j_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp1j_yoast_seo_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

ad_woo_search_grid: 12
attachment: 182
custom_css: 2
custom-css-js: 1
fusion_template: 12
nav_menu_item: 26
page: 30
pf_contact: 223
post: 2
product: 48
product_variation: 117
revision: 197
shop_coupon: 1
shop_order: 279
shop_order_refund: 32
slide: 12
wpforms: 2

Security

Secure connection (HTTPS): ✔</img>
Hide errors from visitors: ✔</img>

Active Plugins (21)

ManageWP - Worker: by GoDaddy – 4.9.16
WooCommerce Magic Grid: by Proword – 4.6
Akismet Anti-Spam: by Automattic – 5.0.2
Schema - All In One Schema Rich Snippets: by Brainstorm Force – 1.6.5
All In One WP Security: by All In One WP Security & Firewall Team – 5.1.4
Classic Editor: by WordPress Contributors – 1.6.2
Simple Custom CSS and JS: by SilkyPress.com – 3.42
Avada Builder: by ThemeFusion – 3.9.2
Avada Core: by ThemeFusion – 5.9.2
Imagify: by Imagify – Optimize Images & Convert WebP – 2.1
LiteSpeed Cache: by LiteSpeed Technologies – 5.3.2
Order Export & Order Import for WooCommerce: by WebToffee – 2.3.0
Really Simple SSL: by Really Simple Plugins – 6.1.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.25.0

Table Rate Shipping for WooCommerce: by JEM Plugins – 2.27
WooCommerce PayPal Payments: by WooCommerce – 2.0.1
WooCommerce: by Automattic – 7.3.0
Wordfence Security: by Wordfence – 7.8.2
Yoast SEO Premium: by Team Yoast – 19.7
Yoast SEO: by Team Yoast – 19.14
WPForms Lite: by WPForms – 1.7.9.1

Inactive Plugins (3)

All-in-One WP Migration: by ServMask – 7.70
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
WP Rocket: by WP Media – 3.10.5.1

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

Must Use Plugins (2)

aios-firewall-loader.php: by –
ManageWP - Worker Loader: by GoDaddy –

Settings

API Enabled: ✔</img>
Force SSL: ✔</img>
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #6663 - /shop
Cart: #5 - /cart
Checkout: #6 - /checkout
My account: #6664 - /my-account
Terms and conditions: #1649 - /thanks-for-purchasing

Theme

Name: Avada
Version: 7.9.2
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔</img>

Templates

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

WooCommerce PayPal Payments

Onboarded: ✔</img>
Shop country code: US
WooCommerce currency supported: ✔</img>
Advanced Card Processing available in country: ✔</img>
Pay Later messaging available in country: ✔</img>
Webhook status: ✔</img>
Vault enabled: ✔</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ✔</img>
Tracking enabled: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔</img> Next scheduled: 2023-01-23 03:00:31 -07:00
Options: ✔</img>
Notes: 53
Onboarding: completed

Action Scheduler

Complete: 262
Oldest: 2022-12-24 21:00:22 +0000
Newest: 2023-01-22 22:53:30 +0000

Failed: 15
Oldest: 2022-12-15 15:30:24 +0000
Newest: 2023-01-16 22:23:17 +0000

Pending: 6
Oldest: 2023-01-23 21:55:44 +0000
Newest: 2023-01-23 22:05:11 +0000

Status report information

Generated at: 2023-01-22 15:54:39 -07:00
`
    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 4 months ago

    Hello @sunshineawake

    This thread is already closed and can’t be used for new issues. I suggest you open a new thread or open a private engagement with us via these instructions.

    The error that you showed, does talk about “blocks” and this is something our plugin does not yet support. That would be my guess is the cause of this issue. We’ll have to take a closer look if that is not the cause.

    Kind regards,
    Joost

    sunshineawake

    (@sunshineawake)

    3 years, 4 months ago

    Hi, this web site has been configured in the same way for years, accept for the latest updates.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Failed to process the payment.’ is closed to new replies.

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