Failed to purge

  • Resolved mircek

    (@mircek)


    6 years ago

    Hi,
    when I try to purge all caches I get the error message: «Failed to purge: CloudFlare cache: Failed to reach API endpoint». How to resolve this problem?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    6 years ago

    Hello @mircek

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    There are two possible causes of this error.
    1. A temporary issue between W3TC and Cloudflare.

    2. The email address and API key you have added in the W3TC plugin do not match what you have in your Cloudflare account. Please make sure that both of these items are added properly in the W3TC plugin.

    I’ve just tested this and everything works as expected.
    If you are still experiencing the issue, try re-authorizing Cloudflare.
    Thank you!

    Thread Starter mircek

    (@mircek)

    6 years ago

    Re-authorizing helped, thank you Marko!

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: mircek
  • Last activity: 6 years ago
  • Status: resolved