Failed to reset cache for the instance #32

  • Resolved sitbacknl

    (@sitbacknl)


    6 years ago

    Hello,

    About the link. Sorry, the site in still under construction.

    A client of mine gets every day an e-mail warning with the following text:

    Updates were not installed for the following items:
    1.Failed to reset cache for the instance #32: An error has occurred when decoding JSON: Decoding failed: Syntax error.

    They forwarded the email to me. I first thought there is an error within Plesk. That’s up to the provider then. I do use your amazing plugin in several WP sites at different hosting companies. No problem at all ever on Plesk. Just at this one.

    We also emailed the support of this provider. They now say it’s an error caused by plug-in: Complianz | GDPR/CCPA Cookie Consent 4.6.1.

    “”””Volgens onderstaand artikel, wordt het probleem veroorzaakt doordat er een fout in de plug-in: Complianz | GDPR/CCPA Cookie Consent 4.6.1 is geconstateerd.

    – https://talk.plesk.com/threads/wp-toolkit-generates-failed-to-reset-cache-for-the-instance-42-errors.354108/

    Het beste kunt u de plug-in uitzetten en dan kijken wat er gebeurt. U kunt eventueel ook de betreffende plug-in verwijderen.””””

    I will delete the plugin with all data deleted too. And of course… wil start all over again installing Complianz. And see what happens.

    In the meantime I wonder what your solution would be.

    Yours Sincerely
    Lars, Sitback

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Aert

    (@aahulsebos)

    6 years ago

    Hoi Lars,

    I don’t see any mention in the article about Complianz. am I missing something?

    regards Aert

    Thread Starter sitbacknl

    (@sitbacknl)

    6 years ago

    Nope, Same over here. I was just wondering. For now I have disabled auto updates of plugins within the wp-toolkit of Plesk. Never a good idea in my opinion. Also I have downgraded the PHP version from 7.4 to 7.3 . Let see what happens. And I will ask them how they came to this conclusion. Kastje… muur… 🙂

    Yours Sincerely
    Lars, Sitback

    Thread Starter sitbacknl

    (@sitbacknl)

    6 years ago

    Hey,
    I contacted the provider and got back an email. A snippet of a logfile. Here comes:

    [Fri May 22 11:35:00.168485 2020] [fcgid:warn] [pid 101302] (32)Broken pipe: [client 86.82.195.83:48000] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://zelfacademie.nl/wp-admin/admin.php?page=cmplz-cookiebanner&id=1

    Lars, Sitback

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    6 years ago

    Hi @sitbacknl,

    If you visit this page on your wp-admin, do you get any errors?
    https://zelfacademie.nl/wp-admin/admin.php?page=cmplz-cookiebanner&id=1

    Because this is the cookiebanner page, as far as I know there aren’t any PHP errors occurring at this page.

    This error is not really helpful for me, as it doesn’t say what the actual problem is. I’ve done some searches on this error, but nothing useful comes up. It looks like a very low level server message, which I can’t link to any behaviour in the plugin.

    If you can provide the actual PHP that is occurring I know where to look.

    Thread Starter sitbacknl

    (@sitbacknl)

    6 years ago

    Thank you @rogierlankhorst for your time,

    I can follow WordPress a lot but to a certain extent.
    Unfortunately PHP still is abracadabra for me as a graphic designer.

    But I get what you mention. Very strange on a admin page.
    I will look into this with the provider. May be they can sort this out now.
    I will keep you up-to-date.

    Lars
    Sitback

    Thread Starter sitbacknl

    (@sitbacknl)

    6 years ago

    Good morning,

    I’ve got a reply of the help desk.
    They provided a new PHP document to be found here: http://zelfacademie.nl/info.php
    I hope this is the correct one. And may be we can see what’s causing the ‘problem’.

    Lars
    Sitback

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    6 years ago

    Hi Lars,

    I’m really sorry, but these are not error logs with PHP errors, this is just the configuration of your server. That doesn’t tell me much. Are you in contact with a support rep with technical background?

    Maybe we can bypass your hosting support. With a plugin like
    https://ww.wp.xz.cn/plugins/wp-debugging/

    You can check if visiting the cookiebanner editor causes any errors. If you see any errors, you can post them here, and I can take a look.

    Thread Starter sitbacknl

    (@sitbacknl)

    6 years ago

    Ok clear. I’m sorry.
    I will ask for a person who know more.

    And of course I will use the plugin you provided. I get it working right after typing this message. Cool.

    Lars
    Sitback

    Thread Starter sitbacknl

    (@sitbacknl)

    6 years ago

    Ik heb dit nu gevonden:

    [28-May-2020 10:55:17 UTC] PHP Notice: Undefined index: found_formatted in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/languages.php on line 85
    [28-May-2020 10:55:17 UTC] PHP Notice: Undefined index: ltime in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 73
    [28-May-2020 10:55:17 UTC] PHP Notice: Undefined index: component in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 119
    [28-May-2020 10:55:17 UTC] PHP Notice: Trying to get property ‘name’ of non-object in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 156
    [28-May-2020 10:55:17 UTC] PHP Notice: Undefined index: type in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 157
    [28-May-2020 10:55:17 UTC] PHP Notice: Undefined index: ltime in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 158
    [28-May-2020 10:55:17 UTC] PHP Notice: Trying to get property ‘context’ of non-object in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 160
    [28-May-2020 10:55:17 UTC] PHP Notice: Trying to get property ‘name’ of non-object in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 292
    [28-May-2020 10:55:17 UTC] PHP Notice: Undefined index: ltime in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 73
    [28-May-2020 10:55:17 UTC] PHP Notice: Undefined index: component in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 119
    [28-May-2020 10:55:17 UTC] PHP Notice: Trying to get property ‘name’ of non-object in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 156
    [28-May-2020 10:55:17 UTC] PHP Notice: Undefined index: type in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 157
    [28-May-2020 10:55:17 UTC] PHP Notice: Undefined index: ltime in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 158
    [28-May-2020 10:55:17 UTC] PHP Notice: Trying to get property ‘context’ of non-object in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 160
    [28-May-2020 10:55:17 UTC] PHP Notice: Trying to get property ‘name’ of non-object in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-content/plugins/query-monitor/output/html/http.php on line 292
    [28-May-2020 10:55:17 UTC] PHP Deprecated: media_buttons_context is verouderd sinds versie 3.5.0. Gebruik in plaats daarvan media_buttons. in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-includes/functions.php on line 5088
    [28-May-2020 10:55:22 UTC] PHP Deprecated: media_buttons_context is verouderd sinds versie 3.5.0. Gebruik in plaats daarvan media_buttons. in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-includes/functions.php on line 5088
    [28-May-2020 10:55:22 UTC] PHP Notice: Undefined index: SERVER_NAME in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-includes/general-template.php on line 3306
    [28-May-2020 10:55:22 UTC] PHP Notice: Undefined index: SERVER_NAME in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-includes/general-template.php on line 3306
    [28-May-2020 10:55:33 UTC] PHP Deprecated: media_buttons_context is verouderd sinds versie 3.5.0. Gebruik in plaats daarvan media_buttons. in /var/www/vhosts/zelfacademie.nl/httpdocs/wp-includes/functions.php on line 5088

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    6 years ago

    Hoi Lars,

    Dank voor de logs. Ik zie ook hier geen foutmeldingen vanuit Complianz.

    Thread Starter sitbacknl

    (@sitbacknl)

    6 years ago

    He Rogier,

    Nee ik ook niet. Heb ff gezocht. Ik zal de jongens straks nog eens vragen hoe ze erbij komen. Volgens mij waren ze al bezig met een antwoord.

    In de tussentijd kreeg ik weer ander php fouten.
    En was het meer dan zat.
    Kost me normaal 10 minuten om een site te migreren etc. Dit loopt uit de hand.

    Ik heb nu een compleet nieuwe instal gedaan. Handmatig, zonder wp toolkit. En een geheel nieuwe database.

    Ik hou de fouten in de gaten. Ook de melding bij de klant. Wie weet is het ju wel in orde.

    Ok dan

    Lars
    Sitback

    Thread Starter sitbacknl

    (@sitbacknl)

    6 years ago

    Ik krijg net een e-mail binnen van de provider dat de melding niet meer voorkomt. Nadat ik alles handmatig nieuw geïnstalleerd heb. WordPress toolkit is niet alles binnen Plesk denk ik.

    Bedankt voor jullie aandacht en tijd.
    Wat mij betreft kan deze hele vraag van het forum weggegooid worden. Schiet niemand wat mee op denk ik.

    Lars, Sitback

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    6 years ago

    Hoi Lars,

    Dank voor de update. Soms heb je van die dingen 🙂

    Weggooien kunnen we niet, en ik vermoed dat de moderators dit ook niet gaan doen.

Viewing 13 replies - 1 through 13 (of 13 total)

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