Failed to retry API request

  • Resolved mdgarts

    (@mdgarts)


    10 months, 2 weeks ago

    The plugin has been working without issues and suddenly I’m receiving errors:

    2025-07-14 16:27:30: Scheduled: send_firewall_logs: “Failed to retry API request”2025-07-14 16:27:43: Scheduled: access_key_notices: “API error – Failed to retry API request”2025-07-14 16:17:04: Sending security logs: “Failed to retry API request”2025-07-14 16:27:43: Access key validating: “Access Key validation failed: API error – Failed to retry API request”

    The access key has not changed and it’s the correct one. When I resave it in General setting the notification goes away but it pops up later in the day.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    10 months, 2 weeks ago

    Hello,

    Please try to press the ‘Synchronize with Cloud’ button here:

    WordPress Dashboard -> Settings -> Security by Cleantalk

    Did it help?

    Thread Starter mdgarts

    (@mdgarts)

    10 months, 2 weeks ago

    Thank you for reply. I have done so, and even updated to the latest plugin version that came out today and the error still pops up.

    SergeM

    (@serge00)

    10 months, 2 weeks ago

    Perhaps something is blocking connections that the CleanTalk plugin is trying to establish with the CleanTalk Cloud?

    Please, add our IPs to your hosting firewall:
    https://cleantalk.org/help/cleantalk-servers-ip-addresses

    Then re-activate the plugin:
    • WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk → Deactivate and Activate again

    And then clear your website cache. It should fix the issue. Did it help you?

    Thread Starter mdgarts

    (@mdgarts)

    10 months, 2 weeks ago

    Hi, No, unfortunately, I am still receiving the error, even though the plugin seems to be working:

    2025-07-16 16:42:17: Service customization: “Failed to retry API request” 2025-07-17 17:28:19: Scheduled: send_logs: “Failed to retry API request”

    Plugin Support sergecleantalk

    (@sergecleantalk)

    10 months, 1 week ago

    For further investigation, please contact us through our private Ticket System:

    https://cleantalk.org/my/support/open

    Thread Starter mdgarts

    (@mdgarts)

    10 months, 1 week ago

    Will do that. Thank you.

    SergeM

    (@serge00)

    9 months, 3 weeks ago

    We haven’t received your reply in a few weeks, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 7 replies - 1 through 7 (of 7 total)

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