Failed update to V19.13

  • Resolved maxbelloni

    (@maxbelloni)


    3 years, 5 months ago

    Update to V19.13 is dated September 21, 2021 (?), and the update fails for missing file.

    Looks like there is some confusion in the update procedure…

    maxbelloni

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Maybellyne

    (@maybellyne)

    3 years, 5 months ago

    Hello @maxbelloni

    I’m sorry you couldn’t update to v19.13. I could do so at my end without issues, and the update is on 20th December 2022. Can you let me know where you saw the wrong date?

    Also, can you remove the plugin folder via FTP, download v19.13 and install manually?

    Do let us know how it goes.

    • This reply was modified 3 years, 5 months ago by Maybellyne.
    Thread Starter maxbelloni

    (@maxbelloni)

    3 years, 5 months ago

    Hello,

    Thanks for the very quick answer!

    I’ve just retried the installation, and this time it was succesful (who knows?), but still right now the V19.13 is listed as released on September 21,2021 (21 Settembre 2021, in Italian), as you can see in the image attached.

    https://ibb.co/tHwRD5t

    Hope this helps!

    Again thanks, best regards and happy holidays!

    Plugin Support Maybellyne

    (@maybellyne)

    3 years, 5 months ago

    Hello @maxbelloni

    Thanks for the helpful screenshot. I’ve informed our developers about the Italian version number/date. I’m also glad you successfully installed the udate eventually; there must have been a temporary glitch.

    I’ve marked this topic as resolved.

Viewing 3 replies - 1 through 3 (of 3 total)

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