Failing checkout

  • Resolved dabodab

    (@dabodab)


    6 years, 3 months ago

    Since the most recent update customers are unable to checkout with Square. After clicking to submit payment, it acts like it’s doing so, but the screen refreshes and the charge doesn’t go through. Billing information stays entered on the page, but the square credit card box is cleared except for the zip code. We’ve tried rolling back to older versions but can’t seem to get it working.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mike W

    (@nixiack8)

    6 years, 3 months ago

    Hi there,

    For this, can you turn on Logs? If you are using the Payment Gateway version of Square, go to WooCommerce > Settings > Payments > Square and turn on logging. If it is currently on, go to WooCommerce > Status > Logs and there will be a log matching one of the failed items. Please copy and paste that here.

    If it is not, turn it on then save, and do a test payment. If it errors out, check out the logs and see what the error is and post it here.

    I look forward to hearing back from you!

    Mike W

    (@nixiack8)

    6 years, 2 months ago

    Greetings,

    We have not heard back from you in a bit, so I am going to close this thread. Please reply back if you are still experiencing the issue, and if you are having new issues please open a new thread.

    Have a super day!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Failing checkout’ is closed to new replies.