failre because missing api credentials

  • Resolved alexandre777

    (@alexandre777)


    6 years, 8 months ago

    Hi !

    I’ve been using the plugin for a while now, everything was fine, and this morning after updating my wordpress plugins, the site goes blank ” we are experiancing technical difficulties”

    this is the error I get from hustle :

    Version 7.0.3 | Par WPMU DEV | Afficher les détails
    Cette extension n’a pas pu se charger correctement et a été mise en pause dans le cadre du mode de récupération.

    Une erreur de type E_ERROR a été causée dans la ligne 63 du fichier /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/providers/sendinblue/hustle-sendinblue-api.php. Message d’erreur : Uncaught Exception: Missing required API Credential in /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/providers/sendinblue/hustle-sendinblue-api.php:63 Stack trace: #0 /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/providers/sendinblue/hustle-sendinblue-api.php(83): Hustle_SendinBlue_Api->__construct(”) #1 /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/providers/sendinblue/hustle-sendinblue.php(359): Hustle_SendinBlue_Api::boot(”) #2 /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/providers/sendinblue/sendinblue.php(8): Hustle_SendinBlue->slient_update_api() #3 /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/provider/hustle-provider-autoload.php(32): include_once(‘/home/forge/fai…’) #4 /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/popover.php(229): Hustle_Provider_Autoload->load() #5 /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/popover.php(214): Opt_In->

    can you guys help me with this ?

    Best regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 8 months ago

    Hello @alexandre777,

    I’m sorry to hear that you have this issue!

    The error is saying that there are crednetials missing in the SendinBlue API integration. Perhaps something went wrong dring the plugin’s update. Please download the plugin again, and access your site’s folders via FTP or a File Manager.

    Go to /wp-content/plugins/ directory and replace the “wordpress-popup” folder with a new one.

    Please see if the issue still persists.

    If the issue still there, Please run a test for a conflict:
    – Please rename the /plugins/ folder to /plugins-deactivated/.
    – Create a new /plugins/ folder and move only the /wordpress-popup/ folder in there

    See if the error is still showing up.

    – If there error no longer there, start moving one folder at a time from /plugins-deactivated/ to /plugins/. Every time check if the error will come back.

    Please make sure to have a site’s backup before doing this test.

    Let us know how it went!

    Kind regards,
    Nastia

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 7 months ago

    Hello @alexandre777,

    I hope all is well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day and take care!

    Kind regards,
    Nastia

Viewing 2 replies - 1 through 2 (of 2 total)

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