• Resolved betterphysiology

    (@betterphysiology)


    On my website I have used this plugin for subscribe. Now once it is submitted the message doesn’t disappear and form is hidden until we refresh the page.

    After the refresh, it continuously shows the message “Failed reCAPTCHA check” on top of the form until I quit and re-open the browser.

    Also the consent text at the bottom of form contains text Business Name, which I don’t how should be replaced by my business name.

    Any support is appreciated. Thanks.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi,

    Is this when using the “Subscribe” link in the upper right corner in the gray background navigation?

    Not managing to get the reCAPTCHA error to show up, but I am seeing that it says in the submitted state, very likely because of the modal popup placement and/or “No refresh” submission style. Not sure we’d be able to detect some of that specifically.

    Thread Starter betterphysiology

    (@betterphysiology)

    Well upon submission it refreshes if you have checked and what about replacing the business name at the end.

    Thread Starter betterphysiology

    (@betterphysiology)

    logically the message should disappear after sometime. Also if I try to refresh after submission refresh it ask for confirmation of form re-submission. This is problematic.

    Plugin Author Constant Contact

    (@constantcontact)

    The paragraph of text at the bottom has company/address information managed from your Constant Contact account settings, and that has a caching time of about 12hr.

    The rest is going to largely be around general user experience with the website. While I’m sure some maybe would, it’s a good question of how often someone would be clicking on subscribe multiple times before potentially navigating to a different page or off the website in general, moving on to their next thing to do.

    Curious how/why it’s refreshing and re-opening the modal. That said, I wonder if things would be better here if you did the “no refresh” version with the submission process.

    Thread Starter betterphysiology

    (@betterphysiology)

    Thanks for suggestion. I did the no refresh rule but it is more problematic as the form disappears and doesn’t reapper until refresh.

    My business name is not getting displayed at all, just the placeholder.

    Plugin Author Constant Contact

    (@constantcontact)

    Sorry for the delay in followup reply.

    Not sure what to suggest at the moment, as the problematic element is more the popup than the form submission behavior. There’s not really anything we could do on our end to change what’s going on.

    Plugin Author Constant Contact

    (@constantcontact)

    Did you ever get to a solution here @betterphysiology ?

Viewing 7 replies - 1 through 7 (of 7 total)

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