False positive | ww.wp.xz.cn

Resolved basstrid
(@basstrid)

3 months, 3 weeks ago

Hi,
I bought 20 licenses for Cleantalk AntiSpam but on some websites it simply acts too “good”.

One example is the contact form on the provided page. I cannot send a message, it always says: Your request looks like spam.

I have no caching plugin on this site and need you help please.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

3 months, 3 weeks ago

Hello @basstrid,

In your test requests, I see that some visitor parameters were transmitted incorrectly. In my test request, all parameters were transmitted correctly.

Could you please let us know if you are using any ad blockers in your browser extensions? (for example Ublock)

If so, can you submit your form in incognito mode without your browser extensions?

Thread Starter basstrid
(@basstrid)

3 months, 3 weeks ago

Yes thank you, that works now!

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

3 months, 3 weeks ago

You’re welcome!

If you have a moment, could you please leave us some feedback? We would be very grateful: https://ww.wp.xz.cn/support/plugin/cleantalk-spam-protect/reviews/

Viewing 3 replies - 1 through 3 (of 3 total)

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3 replies
2 participants
Last reply from: dimitrycleantalk
Last activity: 3 months, 3 weeks ago
Status: resolved