False positive error report | ww.wp.xz.cn

Resolved Systasis Computer Systems
(@systasiscomputersystems)

3 years, 2 months ago

I get false positive error reporting from three of my onsite backups. Backups to remote storage succeed as also.

There’s nothing in the error log to suggest failure. All backup phases successfully complete.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support tonyrobins
(@tonyrobins)

3 years, 2 months ago

Hello @systasiscomputersystems

Thanks for reporting the issue.

We are going to investigate it and get back to you shortly.

All the best,

WPvivid Support Team

Plugin Support tonyrobins
(@tonyrobins)

3 years, 2 months ago

Hi @systasiscomputersystems

Can you send us a screenshot of the email report and a copy of the backup log to contact(at)wpvivid.com to help identify the issue?

All the best,

Thread Starter Systasis Computer Systems
(@systasiscomputersystems)

3 years, 2 months ago

37s is way too short. Maybe it’s rerunning

Thread Starter Systasis Computer Systems
(@systasiscomputersystems)

3 years, 2 months ago

It really is 37s

Plugin Support tonyrobins
(@tonyrobins)

3 years, 2 months ago

Hi @systasiscomputersystems

Thanks for your update.

The site size is very small so it’s normal that the backup process took 37s.

We are troubleshooting the issue and I am going to keep you posted on any updates.

All the best,

Plugin Support tonyrobins
(@tonyrobins)

3 years, 2 months ago

Hi @systasiscomputersystems

Just want to let you know that we have released a new version of WPvivid Backup Plugin today – 0.9.84 where we have formally fixed the bug of ‘false positive backup failure report’.

Please update the plugin and check it out.

Thanks again for reporting and helping fix the bug.

All the best,

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘False positive error report’ is closed to new replies.

6 replies
3 participants
Last reply from: tonyrobins
Last activity: 3 years, 2 months ago
Status: resolved