False positives for spam

  • Resolved Ian Tearle

    (@iantearle)


    1 year, 1 month ago

    We are seeing increasingly amounts of false positive spam reports on our form. Genuine leads are being missed and we cannot understand why. Probably 2 in 10 of spam captured by CleanTalk are actually spam, the other 8 are genuine leads that we wish to be sent to SalesForce.
    Equally, when we click not spam, what happens to the information? Is it submitted again, and therefore is redirected and inserted to SalesForce or is it simply just marked as not spam?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • SergeM

    (@serge00)

    1 year, 1 month ago

    Hello @iantearle,

    I looked into the website requests based on the URL you provided and I see that an old version of the CleanTalk plugin is being used with outdated set of options.

    Please, do the following:
    1. Upgrade the plugin: https://cleantalk.org/help/update-wordpress
    2. Reset its settings: https://cleantalk.org/help/plugin-template
    3. Clear your website cache

    It should fix the issue.

    When the button “Not Spam” is clicked, the visitor’s data will be added to your Personal Lists and any future data submissions from them will be allowed. The CleanTalk Cloud does not re-submit any data.

    Did it help?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 1 month ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘False positives for spam’ is closed to new replies.