False positives WooCommerce orders | ww.wp.xz.cn

Resolved mikacns
(@mikacns)

2 months ago
Hi, I am getting a couple of false positives for denied orders in WooCommerce from regular customers every day. How to prevent this? The message is “*** Forbidden. Fraud prevention. ***”

I already:
1. Store data in the website database (alternative mechanism)
2. Use static keys for JS check

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support eugenecleantalk
(@eugenecleantalk)

2 months ago

Hello mikacns,

We need to look at the requests from your site to understand what the reason is. Could you tell us the name of your site or its Service #?
You can find the Service # here: your CleanTalk dashboard → the “Settings” button under your site name.

Thread Starter mikacns
(@mikacns)

2 months ago

2210154

Plugin Support eugenecleantalk
(@eugenecleantalk)

2 months ago

Thank you for your reply.

We need additional details about your website. Please contact us via our private Ticket System and add there a link to this topic: https://cleantalk.org/my/support/open.

Plugin Support sergecleantalk
(@sergecleantalk)

1 month, 1 week ago

Hello,

We have received a CleanTalk ticket #53539 from you. We are still working on it.
Plugin Support sergecleantalk
(@sergecleantalk)

2 weeks, 3 days ago
We’ve made some fixes. Are there any issues now?
- This reply was modified 2 weeks, 3 days ago by sergecleantalk.
Plugin Support sergecleantalk
(@sergecleantalk)

1 week, 6 days ago

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 6 replies - 1 through 6 (of 6 total)

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6 replies
3 participants
Last reply from: sergecleantalk
Last activity: 1 week, 6 days ago
Status: resolved