False Spam Report

  • Resolved chiachatter

    (@chiachatter)


    4 years, 11 months ago

    A visitor reported “I can’t visit your site anymore because your ‘Antispam by CleanTalk’ plugin falsely has marked” his address as spam. After looking through my logs on my CleanTalk dashboard (as suggested in previous forum topic) I can’t see where his domain is listed anywhere. What would be my next step?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support katereji

    (@katereji)

    4 years, 11 months ago

    Hello.
    I looked through your Anti-Spam logs and found only one blocked request. I hope it was not your visitor, because it was definitely spam.
    But can we talk about the Anti-Crawler option that can block by IP? If so, please, disable it in Anti-Spam settings:
    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> uncheck the Anti-Crawler —> Save Changes. It will not affect the webform protection.

    Thread Starter chiachatter

    (@chiachatter)

    4 years, 11 months ago

    I will do that, Kate, and let him try again – thank you so much for your prompt response!

    SergeM

    (@serge00)

    4 years, 11 months ago

    You are always welcome, @chiachatter!
    Kind regards.

    Plugin Support katereji

    (@katereji)

    4 years, 11 months ago

    Hello.
    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘False Spam Report’ is closed to new replies.