FAQ focus bug?

  • Resolved gyzhor

    (@gyzhor)


    5 years, 1 month ago

    After my page loads and I click a faq (any faq), it opens as expected, but after that any subsequent faq needs to be clicked twice in order to open, as if the focus needs to change to the new object before it can be clicked.

    Is anyone else having this issue? Is there a solution?

    Thanks!
    ~gyz

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jaysupport

    (@jaysupport)

    5 years, 1 month ago

    Hi gyz,

    I’ve never heard of that happening. Would you be able to provide a link to your FAQ page, so I can see this?

    Thanks!

    Thread Starter gyzhor

    (@gyzhor)

    5 years, 1 month ago

    Thanks, @jaysupport

    After a bit more testing, it looks like this is a result of the FAQ accordion option:
    When one FAQ is open, it takes two clicks to open a second one (at which point the first faq closes). But if the first faq is closed first, any subsequent faq only requires one click to open.

    The issue is solved by de-selecting the FAQ Accordion option.

    Here’s an example with FAQ accordion turned on (go tp a category with multiple faqs, like “Importing Data”):
    Support FAQs

    Thanks!
    ~gyz

    Plugin Support jaysupport

    (@jaysupport)

    5 years, 1 month ago

    Hi gyz,

    Thanks for the further info. We were able to identify the root cause of this issue. We’ve just released an update that includes a fix for this.

    Thread Starter gyzhor

    (@gyzhor)

    5 years, 1 month ago

    @jaysupport

    Fantastic! Thank you for your quick work!

    ~gyz

Viewing 4 replies - 1 through 4 (of 4 total)

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