FAQs not working

FAQs entered in the automation configuration of the Chat Plugin do not work.

This occurs irrespective of whether an instant reply is setup within Meta > Inbox> Automations config.

Basically same issue that has occured before; https://ww.wp.xz.cn/support/topic/frequently-asked-questions-stopped-working/

The page I need help with: [log in to see the link]