Fixed it – but not sure if it will do any damage…
Changed all occurrences of
$results = [];
to
//$results = [];
Had to do this in:
customers-controller.php
ticket-controller.php
messages-controller.php
The above change made allowed me to activate the plugin, however, I’m now stuck with a spinning icon when viewing tickets.
Help…..
Hello,
very strange… the unmodified code seems to be working for our other customers.
Can you send us an URL where we can see this problem?
It is only a test site.
http://217.199.187.199/alm.co.uk/submit-ticket/
You will need to login with Bravowp.com/ Bravowp.com
Yes looks like that modification had an impact on the data retrieval. Not really sure why it was throwing that fatal error in your case. I forwarded your request to the developer and I am awaiting for his response. Will post again as soon as I have information.
Thank you
It was the only way I could get the plugin to activate. Without the change the fatal error was displayed.
Thanks for your help
Hello,
a suggestion:
if you change the
$results = [];
to something like:
$results = array();
does it solve the problem? It might be related to the version of PHP the website is using.
If you would confirm it is working, we could release an update today.
Thank you for your collaboration!
Only made the change to ticket-controller.php, have not done:
customers-controller.php
messages-controller.php
I will wait until the update is released.
Thank you for the very quick and helpful support on this.
5 out of 5 – Top of the Class
Thank you for your collaboration, we appreciated it.
We will make a new release shortly.
Thank you for your nice words, maybe you could drop a review/rate when your time permits.
Have a nice day!
