Fatal error

  • Resolved CloudedDottedMind

    (@cloudeddottedmind)


    6 years, 10 months ago

    Hi,
    We are seeing this in our log:

    2019-07-10T13:08:53+00:00 CRITICAL Uncaught Error: Call to undefined function wp_oembed_add_provider() in /wp-content/plugins/jetpack/modules/shortcodes/cartodb.php:21
    Stack trace:
    #0 /wp-content/plugins/jetpack/modules/shortcodes.php(71): include_once()
    #1 /wp-content/plugins/jetpack/modules/shortcodes.php(196): jetpack_load_shortcodes()
    #2 /wp-content/plugins/jetpack/class.jetpack.php(1889): include_once(‘/w…’)
    #3 /wp-includes/class-wp-hook.php(286): Jetpack::load_modules(”)
    #4 /wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
    #5 /wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #6 /wp-settings.php(394): do_action(‘plugins_loaded’)
    #7 /wp-config.php(114): require_once(‘/w…’)
    #8 /wp-load.php(37): require_once(‘/w…’)
    #9 /wp-blog-header.php(13): require_once(‘/w…’)
    #10 /index.php(17): require(‘/ in /wp-content/plugins/jetpack/modules/shortcodes/cartodb.php on line 21

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor James Huff

    (@macmanx)

    6 years, 10 months ago

    Which version of PHP are you running?

    Thread Starter CloudedDottedMind

    (@cloudeddottedmind)

    6 years, 10 months ago

    Hi James, PHP version was old… how silly. I’ve switched to php7.2 and reactivated – seems to work for me now so will check if anyone else has an issue.
    Thank you

    Thread Starter CloudedDottedMind

    (@cloudeddottedmind)

    6 years, 10 months ago

    Hi, the issue has returned so I had to deactivate again. When Jetpack is active we cannot create new posts or pages

    Plugin Support darnelldibbles

    (@darnelldibbles)

    6 years, 10 months ago

    Hi there,

    Yeah, when putting the site through debug, we are still are receiving a communication error:

    https://jetpack.com/support/debug/?url=circlebloom.com

    I would go ahead and remove Jetpack and try re-installing it. I would also make sure that all of your plugins, theme, and core of WordPress are updated before trying to install and activate Jetpack again. It should not give you this same error, but if it does, please let us know and we can help from there.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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