Fatal Error

  • Resolved sarahen

    (@sarahen)


    5 years, 3 months ago

    Hello New User Plugin team!

    I hope you’re having a great Thursday! I am writing on the support form because just today this plugin caused a fatal error on my website and caused WP to enter recovery mode. I was able to get the site back after going into my files and manually deleting the plugin. When trying to active it afterward I receive “Plugin could not be activated because it triggered a fatal error”

    Specifically, the error shows up in the plugin’s PHP:

    Fatal error: Uncaught Error: Call to undefined method Freemius::is__premium_only()

    Let me know what I can do to fix this problem because of a setting on my website, or if it’s because of an internal error in y’alls new update! I really love this plugin, it’s simple and so effective, hope to fix this soon!

    Thank you,
    Sarah

    • This topic was modified 5 years, 3 months ago by sarahen.
Viewing 5 replies - 1 through 5 (of 5 total)
  • wpexpertssupportteam

    (@wpexpertssupportteam)

    5 years, 3 months ago

    Hi @sarahen,

    Thank you for contacting us, It looks like you are using the premium version of the plugin as this forum is only for the support of free plugins. Please create a ticket on our official website so we can assist you accordingly.

    Thanks!

    Thread Starter sarahen

    (@sarahen)

    5 years, 3 months ago

    Hello!

    I actually don’t have the premium version of this plugin, so I am unsure as to why it is displaying that I do. Let me know how I can fix this!

    Thank you!

    wpexpertssupportteam

    (@wpexpertssupportteam)

    5 years, 3 months ago

    Hi @sarahen,

    Thanks for using New User Approve,

    Kindly share the name of the theme and plugins that you are using so we will try to reproduce the above issue on our end.

    Thanks

    Thread Starter sarahen

    (@sarahen)

    5 years, 3 months ago

    Hello!

    Yes, I use a child theme of Astra and a long list of plugins, it is a large website:

    ACF Frontend
    Add From Server
    AddToAny Share Buttons
    Advanced Custom Fields
    Advanced Custom Fields: reCAPTCHA Field
    Advanced Post Queries
    Akismet Anti-Spam
    Better Notifications for WP
    Caldera Forms
    Classic Editor
    Cloudflare
    Custom Post Type UI
    Dashboard Welcome for Elementor
    Duplicate Page
    DynamicConditions
    Ele Custom Skin
    Elementor
    Elementor Pro
    EWWW Image Optimizer
    Frontend Reset Password
    Google Sheets Integration for Caldera Forms
    Inline Google Spreadsheet Viewer
    Jetpack by WordPress.com
    MC4WP: Mailchimp for WordPress
    New User Approve – deactivated currently due to error
    Post SMTP
    Rank Math SEO
    Redirection
    Restrict User Access
    Schema & Structured Data for WP & AMP
    Simple CSV/XLS Exporter
    UpdraftPlus – Backup/Restore
    User Role Editor
    Wordfence Security
    WP FullCalendar

    Let me know if this helps and any other information you may need to solve this!

    Thank you!
    Sarah

    wpexpertssupportteam

    (@wpexpertssupportteam)

    5 years, 3 months ago

    Hi @sarahen,

    Our technical team needs some more info from your side can you please create a support ticket on our official website.

Viewing 5 replies - 1 through 5 (of 5 total)

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