Fatal Error

  • Resolved carmpocalypse

    (@carmpocalypse)


    4 years, 4 months ago

    Hello,

    I submitted a support ticket last week on your website and never got a response. However, I use the free version of this plugin so I will post here.

    When clicking on the 2FA Policies link, at the bottom of that window after select the methods of the 2FA policy that you want by checking either 1 or both of the boxes, there is a message that says,

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.”

    You can not save any settings that you change because there is no option to do so (because of the error). I deleted the plugin and all it’s data. Then, I re-installed and went through the Wizard Setup to set the 2FA policy I wanted. However, going to the 2FA Policies window still results in the fatal error message.

    The plugin still works, I have it set to email verification. Though, sometimes the email takes a long time to be delivered, when clicking resend a couple of times, it then sends the email. The original email with the verification usually comes a day late. I believe it’s also related to the fatal error which is causing the late emails.

    Here’s the log:

    An error of type E_ERROR was caused in line 94 of the file /home/xxxx/public_html/wp-content/plugins/wp-2fa/includes/classes/Admin/Views/FirstTimeWizardSteps.php. Error message: Uncaught Error: Undefined constant "WP2FA\Admin\Views\php" in /home/xxxx/public_html/wp-content/plugins/wp-2fa/includes/classes/Admin/Views/FirstTimeWizardSteps.php:94
Stack trace:
#0 /home/xxxx/public_html/wp-content/plugins/wp-2fa/includes/classes/Admin/SettingsPages/class-settings-page-policies.php(601): WP2FA\Admin\Views\FirstTimeWizardSteps::select_method(false)
#1 /home/xxxx/public_html/wp-content/plugins/wp-2fa/includes/classes/Admin/SettingsPages/class-settings-page-policies.php(124): WP2FA\Admin\SettingsPages\Settings_Page_Policies->select_method_setting()
#2 /home/xxxx/public_html/wp-includes/class-wp-hook.php(307): WP2FA\Admin\SettingsPages\Settings_Page_Policies->render('')
#3 /home/xxxx/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#4 /home/xxxx/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#5 /home/xxxx/public_html/wp-admin/admin.php(259): do_action('toplevel_page_w...')
#6 {main}
thrown

    I use this 2FA plugin on 2 sites. One is an eCommerce site, which the plugin runs flawlessly and it’s compatible with Email Verification for WooCommerce. My other website is a BuddyPress/bbPress community which the fatal error is occurring. The site/theme uses default WordPress login/hooks so shouldn’t be an issue.

    • This topic was modified 4 years, 4 months ago by carmpocalypse.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Anonymous User 20213223

    (@anonymized-20213223)

    4 years, 4 months ago

    Hello @carmpocalypse, I’m facing the same problem!

    Hey @robert681 this is related to the following topics:
    – https://ww.wp.xz.cn/support/topic/php-errors-260
    – https://ww.wp.xz.cn/support/topic/firsttimewizardsteps-php-error

    Let me know if there’s anything we can help to fix this issue.

    Regards,
    Marcos

    Plugin Contributor robertabela

    (@robert681)

    4 years, 4 months ago

    Hello @carmpocalypse

    Thank you for using our plugin.

    I am sorry to read about your issue. By the way we support both free and premium edition users via email as well, so you should have got a response. I’ll check the support queue to be sure, but you should have got a reply within a day max.

    In regards to your issue, we still didn’t manage to figure out what the issue is, even though we had other users reporting it. I’ll need more technical details from you to better understand what the issue is. However, better not share such setup details here. Can you please send us an email at [email protected] and reference this ticket in the email?

    Thank you and looking forward to hearing from you.

    Thread Starter carmpocalypse

    (@carmpocalypse)

    4 years, 4 months ago

    Hello @robert681

    I sent an email. Also, the plugin is the current version.

    When I first sent a ticket in last week, I used the website form. I never got an automated response. When I sent an email today with the email address you supplied, I received an automated message saying you guys will be looking in to it.

    So not sure if there was an issue with the contact form on WP White Security website.

    Plugin Contributor robertabela

    (@robert681)

    4 years, 4 months ago

    Thank you for the update and for sending the email @carmpocalypse

    I can confirm that we received the email and we will get back to you shortly.

    Thread Starter carmpocalypse

    (@carmpocalypse)

    4 years, 4 months ago

    @robert681

    I replied to the email and the patched plugin I received fixes the issue. Hopefully, the next update fixes the issue for everyone who is experiencing it. I will mark this topic as resolved. Thanks for the quick fix and support.

    Plugin Contributor robertabela

    (@robert681)

    4 years, 4 months ago

    I am glad to hear that @carmpocalypse

    Should there be anything else we can assist you with, please do not hesitate to ask.

    Have a great day.

Viewing 6 replies - 1 through 6 (of 6 total)

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