fatal error

  • Resolved kimberlycstarr

    (@kimberlycstarr)


    4 years ago

    I got an email from WordPress saying that the system caught a fatal error caused by the web stories plugin. The error was caught at myURL.com/wp-admin/admin-ajax.php (not my real URL, it’s a placeholder).

    There are visible issues in the dashboard when logged in. No current issues in incognito mode/not logged in. However, I got burned by another plugin that caused the same issue last week, so I did disable the web stories plugin at this time.

    I love the plugin in general, so I’d love to get it working and playing nicely with everything else again. I appreciate any help I can get.

    Here are the error details, with my URL and database information edited for privacy.

    Error Details
=============
An error of type E_ERROR was caused in line 34 of the file /home/mydatabase/myURL.com/wp-content/plugins/web-stories/includes/Infrastructure/ServiceBasedPlugin.php. 
Error message: Uncaught Error: Interface 'Google\Web_Stories\Infrastructure\Plugin' not found in /home/mydatabase/myURL.com/wp-content/plugins/web-stories/includes/Infrastructure/ServiceBasedPlugin.php:34

Stack trace:
#0 /home/mydatabase/myURL.com/wp-content/plugins/web-stories/third-party/vendor/composer/ClassLoader.php(571): include()
#1 /home/mydatabase/myURL.com/wp-content/plugins/web-stories/third-party/vendor/composer/ClassLoader.php(428): Google_Web_Stories_Composer\Autoload\includeFile('/home/proteane/...')
#2 [internal function]: Google_Web_Stories_Composer\Autoload\ClassLoader->loadClass('Google\\Web_Stor...')
#3 /home/mydatabase/myURL.com/wp-content/plugins/web-stories/includes/PluginFactory.php(45): spl_autoload_call('Google\\Web_Stor...')
#4 /home/mydatabase/myURL.com/wp-content/plugins/web-stories/third-party/vendor/composer/ClassLoader.php(571): include('/home/proteane/...')
#5 /home/mydatabase/myURL.com/wp-content/plugins/web-stories/third-party/ven
Viewing 8 replies - 1 through 8 (of 8 total)
  • Adam Dunnage

    (@adamdunnage)

    4 years ago

    Hi @kimberlycstarr thanks for getting in touch and the detailed explanation of your issue. You mentioned that you disabled Web Stories because another plugin caused an issue for you. Could I please ask what that plugin is?

    It would also be great if you could share the following:

    1. Your Site Health information which you can share via this private form.
    2. You mentioned that you had no issues in an Incognito window. Is this while you had the Web Stories and conflicting plugin both active on your site?
    3. Do you see any console errors when trying to access Web Stories?

    Let me know if you have any questions on the above.

    Thread Starter kimberlycstarr

    (@kimberlycstarr)

    4 years ago

    I disabled web stories because it was causing problems – the other plugins on my site are working fine together. It’s only when I add web stories back in that things figuratively explode.

    Site health sent via the form.

    There weren’t any publicly visible issues with the plugin – that’s what I meant about incognito. All visible issues only happen when I’m logged into the site.

    I’ve not seen any console errors when trying to access web stories while the plugin was active.

    The plugin is still deactivated at this time out of an abundance of caution, as another plugin had thrown me a similar error before taking my site down totally (thankfully it was restored quickly).

    Adam Dunnage

    (@adamdunnage)

    4 years ago

    @kimberlycstarr thanks for the further information. We have just released the latest version of Web Stories(1.21.0) so if possible could you please re-activate the Web Stories plugin and update to the latest version. Once activate on the latest version could you please let me know if you get the same warning you have reported?

    Thread Starter kimberlycstarr

    (@kimberlycstarr)

    4 years ago

    I’m re-enabling the plugin now. There are no immediate issues, but I’ll keep this tab open in my browser just in case things take a turn in any other direction.

    Adam Dunnage

    (@adamdunnage)

    4 years ago

    @kimberlycstarr thanks for the update and please do let us know how this all goes for you.

    Adam Dunnage

    (@adamdunnage)

    4 years ago

    @kimberlycstarr Can I just check that all is still working well for you with the Web Stories plugin active?

    Thread Starter kimberlycstarr

    (@kimberlycstarr)

    4 years ago

    it’s working now, thank you 🙂

    Luckyna San

    (@luckynasan)

    4 years ago

    @kimberlycstarr Great to hear it! We’ll mark this topic as resolved, but please feel free to create a new topic if you encounter other issues. Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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