Hey @markusat
We currently have PHP version 8.0.6, I haven’t thought it could be coming from this since WordPress and Woocomerce themselves say versions 7.4 or greater are strongly recommended.
I will try to update the php version and see if this might help.
Thank you for the suggestion.
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This reply was modified 3 years, 3 months ago by
EliteGent.
Hi @markusat,
We have tried switching back to php 7.4 the fatal error about memory still persist. Thank you for the suggestion anyway.
Roxy
(@roxannestoltz)
Hi @gentlemako ,
Thanks for providing an update!
Let’s try a few more troubleshooting steps:
WC Version: 7.3.0
- Update WooCommerce: can you try updating WooCommerce to the latest available version (7.4.0) Here is a guide on how to update WooCommerce.
- Increase Values: can you please ask your host to update the below values as follows:
PHP Post Max Size: 128 MB
PHP Time Limit: 600
Max Upload Size: 128 MB
3. Optimize the Database: I can see in the System Status Report that the database is pretty big. Can you try optimizing the database and see if this makes any difference? You can use a plugin for this, such as WP Optimize.
Please ensure that you have a good backup of your full site and database in place before doing the above suggestions, so that, should something go wrong, you are able to easily restore your site to a functioning state.
Let us know how this goes!
Hello Roxy,
Thank you for the suggestions. I will send the following instructions to our dev and report back to you.
Roxy
(@roxannestoltz)
Hi @gentlemako ,
That sounds like a plan 🙂
Please let us know how this goes!
Roxy
(@roxannestoltz)
Hi @gentlemako ,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Cheers!
