fatal error

Resolved

(@amslps)

I checked regularly some logs from WooCoomerce, some fatal errors happened, How to fix it?

WordPress version 6.1.3
Active theme: Astra Child Theme (version 1.0)
WooCommerce (version 7.8.0)
PHP version 8.1.19

2023-06-26T06:30:06+00:00 CRITICAL Uncaught Exception: Invalid data store. in /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/data-stores/class-wc-shipping-zone-data-store.php:101
Stack trace:

0 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): WC_Shipping_Zone_Data_Store->read()

1 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php(62): WC_Data_Store->read()

2 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-shipping-zones.php(140): WC_Shipping_Zone->__construct()

3 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-shipping.php(161): WC_Shipping_Zones::get_zone_matching_package()

4 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-shipping.php(336): WC_Shipping->load_shipping_methods()

5 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-shipping.php(260): WC_Shipping->calculate_shipping_for_package()

6 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1428): WC_Shipping->calculate_shipping()

7 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(339): WC_Cart->calculate_shipping()

8 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(850): WC_Cart_Totals->get_shipping_from_cart()

9 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(144): WC_Cart_Totals->calculate_shipping_totals()

10 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(134): WC_Cart_Totals->calculate()

11 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1406): WC_Cart_Totals->__construct()

12 /usr/share/nginx/wordpress/wp-content/plugins/woo-stripe-payment/includes/controllers/class-wc-stripe-controller-cart.php(277): WC_Cart->calculate_totals()

13 /usr/share/nginx/wordpress/wp-includes/rest-api/class-wp-rest-server.php(1171): WC_Stripe_Controller_Cart->cart_calculation()

14 /usr/share/nginx/wordpress/wp-includes/rest-api/class-wp-rest-server.php(1018): WP_REST_Server->respond_to_request()

15 /usr/share/nginx/wordpress/wp-includes/rest-api/class-wp-rest-server.php(442): WP_REST_Server->dispatch()

16 /usr/share/nginx/wordpress/wp-includes/rest-api.php(410): WP_REST_Server->serve_request()

17 /usr/share/nginx/wordpress/wp-content/plugins/woo-stripe-payment/includes/class-wc-stripe-rest-api.php(159): rest_api_loaded()

18 /usr/share/nginx/wordpress/wp-includes/class-wp-hook.php(308): WC_Stripe_Rest_API->process_frontend_request()

19 /usr/share/nginx/wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

20 /usr/share/nginx/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action()

21 /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action()

22 /usr/share/nginx/wordpress/wp-includes/class-wp-hook.php(308): WC_AJAX::do_wc_ajax()

23 /usr/share/nginx/wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

24 /usr/share/nginx/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action()

25 /usr/share/nginx/wordpress/wp-includes/template-loader.php(13): do_action()

26 /usr/share/nginx/wordpress/wp-blog-header.php(19): require_once('…')

27 /usr/share/nginx/wordpress/index.php(17): require('…')

28 {main}

thrown in /usr/share/nginx/wordpress/wp-content/plugins/woocommerce/includes/data-stores/class-wc-shipping-zone-data-store.php on line 101

Viewing 5 replies - 1 through 5 (of 5 total)

UserElements

(@userelements)

2 years, 11 months ago

Hello @amslps

Update Stripe plugin to latest version.

Thread Starter

amslps

(@amslps)

2 years, 11 months ago

This happened after I updated the Stripe plugin……

xue28 (woo-hc)

(@xue28)

2 years, 11 months ago

Hi @amslps

Thanks for reaching out!

I understand that you receive the error logs above after updating Stripe to the latest version, correct?

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thread Starter

amslps

(@amslps)

2 years, 11 months ago

WordPress Environment

WordPress address (URL): 
Site address (URL): 
WC Version: 7.8.1
REST API Version: ✔ 7.8.1
WC Blocks Version: ✔ 10.2.4
Action Scheduler Version: ✔ 3.6.1
Log Directory Writable: ✔
WP Version: ❌ 6.1.3 - There is a newer version of WordPress available (6.2.2)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ✔

Server Environment

Server Info: nginx/1.24.0
PHP Version: 8.1.19
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 10.10.4-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 7.8.1
WC Database Prefix: wp_
Total Database Size: 95.97MB
Database Data Size: 72.39MB
Database Index Size: 23.58MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 2.19MB + Index: 1.47MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.30MB + Index: 1.81MB + Engine InnoDB
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wp_eascompliance_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_eascompliance_product_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_is_inverted_index: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mo2f_network_blocked_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_network_email_sent_audit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_network_transactions: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_network_whitelisted_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_user_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_user_login_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 7.27MB + Index: 0.11MB + Engine InnoDB
wp_parcelpanel_courier: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_parcelpanel_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_parcelpanel_tracking: Data: 0.28MB + Index: 0.05MB + Engine InnoDB
wp_parcelpanel_tracking_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_postmeta: Data: 10.52MB + Index: 16.25MB + Engine InnoDB
wp_posts: Data: 44.11MB + Index: 0.88MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.19MB + Index: 0.08MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_term_taxonomy: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_trackship_shipment: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
wp_trackship_shipment_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_trackship_shipping_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.28MB + Index: 0.17MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.22MB + Index: 0.34MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_attack_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_files_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpns_ip_rate_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_malware_hash_file: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpns_malware_scan_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wpns_malware_skip_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zcwc_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zorem_email_sms_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

Post Type Counts

attachment: 892
custom_css: 1
is_search_form: 4
nav_menu_item: 35
page: 25
post: 7
product: 74
product_variation: 1171
revision: 1005
shop_coupon: 7
shop_order: 141
shop_order_refund: 1
wp_global_styles: 2
wpcode: 2

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (22)

Ivory Search: by Ivory Search – 5.5.1
Child Theme Wizard: by Jay Versluis – 1.4
Dynamic Pricing and Discount Rules: by ThemeHigh – 2.2.3
EAS EU compliance: by EAS project – 1.4.53
En Spam: by Hatul – 0.7.2
Index WP MySQL For Speed: by Oliver Jones
Rick James – 1.4.13

miniOrange 2 Factor Authentication: by miniOrange – 5.7.1
Parcel Panel Order Tracking for WooCommerce: by Parcel Panel – 3.1.3
Payment Plugins for PayPal WooCommerce: by Payment Plugins
[email protected] – 1.0.34

Redis Object Cache: by Till Krüss – 2.4.1
Rank Math SEO: by Rank Math – 1.0.118
ZeptoMail: by Zoho Mail – 2.1.0
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CTX Feed: by WebAppick – 5.4.25
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.43

WooCommerce: by Automattic – 7.8.1
WordPress Importer: by wordpressdotorg – 0.8.1
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Comments Extra Fields For Post,Pages and CPT: by N-Media – 4.7
Zoho Campaigns: by Zoho Campaigns – 2.0.6

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object-cache.php: Redis Object Cache Drop-In

Must Use Plugins (1)

Index WP MySQL For Speed Upgrade Filter for mu-plugins.: by – 1.4.11

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 1
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #7 - /collection/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #2279 - /terms-of-service/

Theme

Name: Astra Child Theme
Version: 1.0
Author URL: http://207.244.245.4
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 3.9.4 – 4.1.5 is available
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ✔

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-07-03 10:30:26 +00:00
Options: ✔
Notes: 88
Onboarding: completed

Action Scheduler

Complete: 2,602
Oldest: 2023-06-01 12:57:39 +0000
Newest: 2023-07-02 11:03:53 +0000

Failed: 2,206
Oldest: 2022-11-22 13:48:34 +0000
Newest: 2023-07-01 18:25:35 +0000

Pending: 4
Oldest: 2023-07-02 14:00:05 +0000
Newest: 2023-07-14 04:53:48 +0000

Status report information

Generated at: 2023-07-02 12:44:40 +00:00
`

xue28 (woo-hc)

(@xue28)

2 years, 10 months ago

Hi @amslps

Thanks for sharing the requested information above.

Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.43

Checking on your site’s System Status Report above, I can see that you are referring to the third-party plugin: Payment Plugins for Stripe WooCommerce here that we don’t provide support for based on our Support Policy.

It looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Let us know how it goes!

Viewing 5 replies - 1 through 5 (of 5 total)

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