Fatal error after last plugin update

  • Resolved ptm282192

    (@ptm282192)


    6 years, 4 months ago

    Hello, after the last update of the plugin faced issues when trying to enter/reach the /customize.php file, got the following error:

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 16777224 bytes) in /domain.com/wp-includes/wp-db.php on line 1996
    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    May you check please and update
    Thank you and a Happy New Year!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Zorem

    (@zorem)

    6 years, 4 months ago

    Hello @ptm282192,

    We checked this error in our development and its not related to our plugin. You need to upgrade your website memory limit in the config file.

    Thanks,

    Thread Starter ptm282192

    (@ptm282192)

    6 years, 4 months ago

    Thank you for your reply!
    We updated the memory limit to 512mb which is extremely high, and error is not resolved.
    After deactivating your plugin error is gone.
    Thank you

    Thread Starter ptm282192

    (@ptm282192)

    6 years, 4 months ago

    It’s most probably due to weak code quality of the plugin and some infinite loop caused, memory size increased even to 1gb which is enormous and the same error, after disabling your plugin everything works great.
    Also, you changed how the tracking details table showed up on the completed order emails, added some grey background to the table, but why? It is extremely ugly, please return it back as it was and as it should be.
    Thank you

    Plugin Author Zorem

    (@zorem)

    6 years, 4 months ago

    Hi, we did a few tests on WordPress install with a memory limit of 256MB and everything works fine, so this not the issue. We use high-quality code standards and if there is any issue we will fix it but this issue is related to something else on your environment and if it’s not the memory, its probably a conflict with another plugin, can you check to deactivate all plugins and only keep WooCommerce and Advanced Shipment Tracking and check if there are issues?
    We also checked with usageDD plugin which shows you how much memory each page on your admin use and we did not detect any issues.
    Can you send us the detailed trace error log?

    As for the tracking display – you can fully customize the tracking table using the ASt plugin customizer

    Thanks.

    Thread Starter ptm282192

    (@ptm282192)

    6 years, 4 months ago

    So you think it is a server related question?
    Regards

    Plugin Author Zorem

    (@zorem)

    6 years, 4 months ago

    I do not sure, I would try to see what are the errors you get in the error log and I would look for conflicts first but if you are using unknown hosting, I would recommend working with a company that specializes in WordPress hosting.

    HugoEsteves

    (@hugoesteves)

    6 years, 4 months ago

    I have the same problem in my site 🙁

    Plugin Author Zorem

    (@zorem)

    6 years, 4 months ago

    Which exact problem? please specify your issue and if you can please provide an error log?

    Plugin Author Zorem

    (@zorem)

    6 years, 4 months ago

    Hi,

    We just released the latest version of the plugin and fixed memory issue in customizer.

    Thanks,

Viewing 9 replies - 1 through 9 (of 9 total)

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