Fatal Error After Restoring Backup

Resolved Rednasil
(@rednasil)

5 years, 8 months ago

Hi there,

I restored a very old backup of my site. When trying to access the frontend, I get the following error:

Fatal error: Uncaught Error: Class ‘Filter_Embedded_HTML_Objects’ not found in /var/www/wptbox/wp-content/plugins/jetpack/modules/shortcodes/hulu.php:279 Stack trace: #0 /var/www/wptbox/wp-content/plugins/jetpack/modules/shortcodes.php(54): include() #1 /var/www/wptbox/wp-content/plugins/jetpack/modules/shortcodes.php(71): jetpack_load_shortcodes() #2 /var/www/wptbox/wp-content/plugins/jetpack/class.jetpack.php(469): require(‘/var/www/wptbox…’) #3 /var/www/wptbox/wp-includes/class-wp-hook.php(287): Jetpack::load_modules(”) #4 /var/www/wptbox/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /var/www/wptbox/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #6 /var/www/wptbox/wp-settings.php(409): do_action(‘plugins_loaded’) #7 /var/www/wptbox/wp-config.php(99): require_once(‘/var/www/wptbox…’) #8 /var/www/wptbox/wp-load.php(37): require_once(‘/var/www/wptbox…’) #9 /var/www/wptbox/wp-blog-header.php(13): require_once(‘/var/www/wptbox…’) #10 /var/www/wptbox/index.php(17): require(‘/var/ in /var/www/wptbox/wp-content/plugins/jetpack/modules/shortcodes/hulu.php on line 279

I removed Jetpack from my installation to see if this resolves the issue, but it did not. When trying to access the backend, I get this error message (among other warnings):

Fatal error: require_once(): Failed opening required ‘/var/www/wptbox/wp-content/plugins/jetpack/modules/contact-form//admin.php’ (include_path=’.:/usr/local/lib/php’) in /var/www/wptbox/wp-content/plugins/jetpack/modules/contact-form/grunion-contact-form.php on line 17

Anyone any idea how to resolve this?

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support

(@darnelldibbles)

Hi there,

That error indicates that there may have been some files missing made your Jetpack installation. It may have been an old version of Jetpack.

To resolve this issue, you will need to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin from scratch.

You’ll find the Jetpack plugin folder here:
/wp-content/plugins/jetpack/

If you are unsure on how to do this, I would reach out to your hosting company for assistance. Once you have successfully removed the plugin entirely, try a fresh install:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/

Please let me know if you have any questions and if this works for you.

Thanks,

mellowvision

(@mellowvision)

5 years, 8 months ago

I just had this error happen on my site too, when restoring from a backup made earlier in the day. I was able to delete the plugin via ftp and get the site operable again, but i was unable to fully reinstall and activate jetpack without creating the same error. my webhost deleted all the files on the server PRIOR to restoring from the same backup, and this was able to restore correctly, but now there seem to be some errors in woo commerce.

Plugin Support

KokkieH

(@kokkieh)

5 years, 8 months ago

@mellowvision can you give a link to your site, and the exact error you’re seeing?

As you’re seeing WooCommerce errors, have you tried completely reinstalling that plugin?

mellowvision

(@mellowvision)

5 years, 8 months ago

yes I have tried completely reinstalling that plugin, as well as woo commerce services and jetpack… does not fully correct the issues and introduces other errors.

I can not share a url at this time.

I am currently running the backup restore, that is not updated. But just since restoring, I have had to delete jetpack and reinstall just to get it to load any page. I have also noticed I am seeing woocommerce errors in console, on woo related pages. pasting some errors below in code.

index.min.js:2 GET https://xxxx.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/chunks/vendors~activity-panels-inbox~leaderboards~store-alerts~task-list.dd09e8a86b0bcaa9aff7.min.js net::ERR_ABORTED 403
c.e @ index.min.js:2
(anonymous) @ index.min.js:2
Di @ react-dom.min.js:54
ph @ react-dom.min.js:216
lh @ react-dom.min.js:126
O @ react-dom.min.js:121
Sb @ react-dom.min.js:213
wh @ react-dom.min.js:160
fd @ react-dom.min.js:160
(anonymous) @ react-dom.min.js:163
kh @ react-dom.min.js:119
id @ react-dom.min.js:163
render @ react-dom.min.js:228
(anonymous) @ index.min.js:2
430 @ index.min.js:2
c @ index.min.js:2
wc.app.0 @ index.min.js:2
(anonymous) @ index.min.js:2
2react-dom.min.js:103 ChunkLoadError: Loading chunk 3 failed.
(error: https://xxxx.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/chunks/vendors~activity-panels-inbox~leaderboards~store-alerts~task-list.dd09e8a86b0bcaa9aff7.min.js)
    at Function.c.e (https://xxxx.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/app/index.min.js:2:4771)
    at https://xxxx.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/app/index.min.js:2:72969
    at Di (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:54:33)
    at ph (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:216:187)
    at lh (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:126:409)
    at O (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:121:71)
    at Sb (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:213:27)
    at wh (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:160:171)
    at fd (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:160:265)
    at https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:163:111
ve @ react-dom.min.js:103
c.callback @ react-dom.min.js:114
yg @ react-dom.min.js:62
xg @ react-dom.min.js:61
Ti @ react-dom.min.js:149
unstable_runWithPriority @ react.min.js:26
Ma @ react-dom.min.js:52
Ia @ react-dom.min.js:140
ze @ react-dom.min.js:118
(anonymous) @ react-dom.min.js:53
unstable_runWithPriority @ react.min.js:26
Ma @ react-dom.min.js:52
mg @ react-dom.min.js:52
ra @ react.min.js:15
W @ react.min.js:16
za @ react.min.js:24
react.min.js:24 Uncaught ChunkLoadError: Loading chunk 3 failed.
(error: https://xxxx.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/chunks/vendors~activity-panels-inbox~leaderboards~store-alerts~task-list.dd09e8a86b0bcaa9aff7.min.js)
    at Function.c.e (https://xxxx.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/app/index.min.js:2:4771)
    at https://xxxx.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/app/index.min.js:2:72969
    at Di (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:54:33)
    at ph (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:216:187)
    at lh (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:126:409)
    at O (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:121:71)
    at Sb (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:213:27)
    at wh (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:160:171)
    at fd (https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:160:265)
    at https://xxxx.com/wp-includes/js/dist/vendor/react-dom.min.js:163:111
c.e @ index.min.js:2
(anonymous) @ index.min.js:2
Di @ react-dom.min.js:54
ph @ react-dom.min.js:216
lh @ react-dom.min.js:126
O @ react-dom.min.js:121
Sb @ react-dom.min.js:213
wh @ react-dom.min.js:160
fd @ react-dom.min.js:160
(anonymous) @ react-dom.min.js:163
kh @ react-dom.min.js:119
id @ react-dom.min.js:163
render @ react-dom.min.js:228
(anonymous) @ index.min.js:2
430 @ index.min.js:2
c @ index.min.js:2
wc.app.0 @ index.min.js:2
(anonymous) @ index.min.js:2
admin.php?page=wc-admin:1 A cookie associated with a cross-site resource at http://wordpress.com/ was set without the <code>SameSite</code> attribute. It has been blocked, as Chrome now only delivers cookies with cross-site requests if they are set with <code>SameSite=None</code> and <code>Secure</code>. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.
admin.php?page=wc-admin:1 A cookie associated with a cross-site resource at https://wordpress.com/ was set without the <code>SameSite</code> attribute. It has been blocked, as Chrome now only delivers cookies with cross-site requests if they are set with <code>SameSite=None</code> and <code>Secure</code>. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.
index.min.js:2 GET https://xxxx.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/chunks/vendors~analytics-report-categories~analytics-report-coupons~analytics-report-downloads~analytics-re~2579715d.3c56dd5478f01faa4b26.min.js net::ERR_ABORTED 403
c.e @ index.min.js:2
(anonymous) @ customizable-dashboard.0857e5e4c0df1171e886.min.js:1
Di @ react-dom.min.js:54
ph @ react-dom.min.js:216
lh @ react-dom.min.js:126
O @ react-dom.min.js:121
ze @ react-dom.min.js:118
(anonymous) @ react-dom.min.js:53
unstable_runWithPriority @ react.min.js:26
Ma @ react-dom.min.js:52
mg @ react-dom.min.js:52
ra @ react.min.js:15
W @ react.min.js:16
za @ react.min.js:24
index.min.js:2 GET https://xxxx.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/chunks/vendors~activity-panels-inbox~activity-panels-orders~activity-panels-stock~dashboard-charts~devdocs~~f6270017.20e4990156e0a34c18b0.min.js net::ERR_ABORTED 403

Thread Starter

Rednasil

(@rednasil)

5 years, 8 months ago

@hi @darnelldibbles thanks for your guidance.
Turned out the host needed to clear its cache for the changes I made to take effect. So now I have access to my site, at least on the backend.

Reactivated Jepack and it is all working again.

Thanks again.

Viewing 5 replies - 1 through 5 (of 5 total)

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