fatal error after update

  • webgalway

    (@webgalway)


    2 years, 10 months ago

    Latest update took down my website and now getting critical error. Seems some issue with using child theme on new update. Surely a new upgrade should avoid taking websites offline like this! what do I do to get things back working?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Barsha Paudel

    (@barsha04)

    2 years, 10 months ago

    Hi @webgalway,

    Thanks for reaching us,

    Could you please provide the screenshot of the errors you are getting after updating the theme?

    Also please try deactivating the third-party plugins on your end and check if it helps you or not!

    Regards

    Thread Starter webgalway

    (@webgalway)

    2 years, 10 months ago

    The error simply stated there is a critical error on this website. I can’t send a screen as I had to change the theme to remove the error but a lot of the website functionality was on the old theme so I will probably try and get an older version of colormag and stop the auto updates. I have already had to this on another website

    Barsha Paudel

    (@barsha04)

    2 years, 10 months ago

    Hi @webgalway,

    Since we need to discuss on the issue further, please contact us via the live chat support: https://www.themegrill.com/ and drop your query there.

    Our respective team will check and get back to you soon.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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